Customer Service Representative

CVS Health Careers

. Take inbound calls from members and determine the quickest, most effective ways to answer member questions .

Posted 11/4/2026full-timeRemote • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on active listening, effective communication, and problem-solving to ensure member satisfaction. Proficient in managing member records and utilizing basic computer skills for efficient service delivery.

Highest-signal resume keywords

Call Center ExperienceCustomer Service ExperienceActive Listening SkillsTime Management SkillsBasic Computer Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Member Records ManagementTroubleshootingEmail CommunicationDatabase ManagementWord Processing

Soft Skills

Effective CommunicationDe-escalation SkillsEmpathyTeam CollaborationComplaint Handling

Tools & Technologies

IP PhonesEmail ProgramsChat Programs

Industry Keywords

Member Management SystemCustomer Satisfaction24-Hour Call Center Operation

About the role

Key responsibilities & impact

Take inbound calls from members and determine the quickest, most effective ways to answer member questions
Maintain member records within the overall member management system
Provide introductory information and connect members with additional and appropriate benefits/external resources
Send outbound emails to members as needed
Support members with troubleshooting and deescalate where needed
Escalate queries and concerns when necessary
Handle complaints and inquiries to ensure member satisfaction with products/services
Work with the customer service team to share solutions and processes
Embody CVS Core values in each interaction
Support holiday coverage for a 24-hour call center operation

Requirements

What you’ll need

1-3 years of call center and/or customer service experience
Active listening skills to effectively handle members who may be upset
Basic computer knowledge and technical skills to use IP phones, customer records management, word processing, database, and e-mail/chat programs
A private and confidential workspace free from distractions
Time management skills to promptly respond to e-mails, calls, and chat messages
Ability to work 11:30am-8pm EST on Sunday, Monday, Tuesday, Wednesday, and Saturday
High school diploma or equivalent required

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being