Health Advocate – Inbound/Outbound Calls, Healthy Outcomes Team

CVS Health Careers

. Make inbound and outbound calls to members and providers .

Posted 11/11/2026full-timeRemote • United StatesJuniorMid-Level💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in member outreach and support within a healthcare setting, emphasizing effective communication, problem-solving, and the ability to educate members on health-related decisions. Proficient in managing high-volume calls while maintaining accurate documentation and delivering empathetic member experiences.

Highest-signal resume keywords

Healthcare ExperienceCall Center ExperienceBilingual CommunicationHEDIS Screening MeasuresProfessional Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

High Computer LiteracyBehavior Change ExperienceMental Health BackgroundCommunity Health ExperienceWindows ProficiencyWeb-Based Applications ProficiencyDigital Communication Tools ProficiencyDocumentation SkillsCritical ThinkingMultitasking

Soft Skills

Empathetic CommunicationActive ListeningInterpersonal SkillsProblem-SolvingAdaptability

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

HEDISHealthcareMember OutreachHealth ServicesScreeningsVaccinationsMedication RefillsRemote WorkspaceProduction ExpectationsHigh-Volume Calls

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers
Help schedule healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ health
Deliver professional and empathetic member experiences
Educate members to support healthy decisions and improved health outcomes
Explain benefits for screenings, medications, activities, and follow-up care
Assist members and providers with important health services and resources
Accurately document conversations in members’ health records
Answer questions, resolve issues, and escalate issues when necessary
Work independently, multitask, prioritize, apply critical thinking, and adapt to a fast-paced environment

Requirements

What you’ll need

1+ year experience with production expectations or high-volume calls heavily preferred
2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Experience with behavior change
Experience working in mental health background
Experience working in community health
High computer literacy, including ability to troubleshoot issues
Proficiency with Windows and web-based applications and digital communication tools
Reliable high-speed internet connection of at least 50 Mbps and suitable remote workspace
Hard wired connectivity to computer required; DSL, satellite, and wireless broadband are not permitted
Bilingual or multilingual candidates heavily preferred
Experience with HEDIS screening measures
Medical certification such as certified nursing assistant or medical assistant
Professional communication skills
Strong active listening and interpersonal skills
High School Diploma or G.E.D.
Must reside in Kentucky, Louisiana, Virginia, or Illinois
Ability to work one of the listed shifts: 9:00 a.m.–5:30 p.m., 10:00 a.m.–6:30 p.m., 11:00 a.m.–7:30 p.m., 12:00 p.m.–8:30 p.m., or 1:00 p.m.–9:30 p.m.
Must be able to work 40 hours per week

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Approximately 4 weeks of virtual training