Health Advocate – Outbound Calls

CVS Health Careers

. Make inbound and outbound calls throughout the working day to members and providers .

Posted 11/11/2026full-timeRemote • Pennsylvania • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates advanced experience in healthcare member support through effective communication and active listening, while efficiently managing call center operations and documentation. Proficient in utilizing Windows-based applications and navigating healthcare-related terminology to enhance member experiences.

Highest-signal resume keywords

Call Center ExperienceHealthcare Setting ExperienceActive Listening SkillsMedical CertificationHigh Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Windows-Based ApplicationsHealthcare DocumentationPharmacy TermsBehavior Change TechniquesCall Handling Efficiency

Soft Skills

Empathetic CommunicationInterpersonal SkillsProfessional Communication

Tools & Technologies

High-Speed Internet ConnectionRemote Workspace Setup

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

Healthcare VisitsScreeningsVaccinationsMedication RefillsMember Outreach

About the role

Key responsibilities & impact

Make inbound and outbound calls throughout the working day to members and providers
Help members obtain healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ health
Deliver professional, empathetic member conversations and experiences
Educate members to support informed health decisions and improved outcomes
Talk with providers and members about health services, medications, and resources
Accurately document conversations in members’ health records
Help Medicare members complete important health screenings and activities
Meet business metrics and goals while handling calls efficiently

Requirements

What you’ll need

Advanced experience with Windows-based applications
6 months of call center experience
High computer literacy, including ability to troubleshoot issues
Strong active listening and interpersonal skills
Hard-wired connectivity required; DSL, satellite, and wireless broadband are not permitted
Bilingual or multilingual candidates preferred
Experience with pharmacy terms preferred
Experience with behavior change preferred
Experience with call center or outreach involving members/consumers preferred
3+ years’ experience in a healthcare setting preferred
Medical certification preferred (certified nursing assistant, medical assistant, etc.)
Experience working in a fast-paced environment preferred
Reliable high-speed internet connection (100–200 Mbps and above) and a suitable remote workspace preferred
Professional communication skills preferred
High School Diploma or G.E.D.

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility