Inside Sales Representative

CVS Health Careers

. Acquire new members through inbound and outbound calls .

Posted 11/12/2026full-timeRemote • Tennessee • United StatesJunior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Medicare products, including Medicare Advantage and Medicare Supplement, while effectively managing member relationships and achieving sales goals. Proficient in utilizing CRM systems and Microsoft Office to enhance customer service and operational efficiency.

Highest-signal resume keywords

Medicare Products Sales ExperienceLife & Health Insurance LicenseCRM System ProficiencyExcellent Communication SkillsHigh Computer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medicare Advantage SalesMedicare Supplement SalesSales Goal AchievementCross-SellingBasic Mathematical Operations

Soft Skills

Excellent Listening SkillsSelf-Starter AttitudeEmotional ControlAdaptabilityMultitasking Ability

Tools & Technologies

CRM SystemMicrosoft Office

Certifications & Qualifications

Life & Health Insurance LicenseAHIP CertificationCMS Certifications

Industry Keywords

CMS RegulationsMember RetentionCustomer ServiceProduct UtilizationInbound and Outbound Calls

About the role

Key responsibilities & impact

Acquire new members through inbound and outbound calls
Assess customer needs using probing questions and listening skills
Service existing members and answer inquiries about product utilization and benefits
Cross-sell ancillary and other applicable products to existing members
Retain existing members
Maintain knowledge of CMS and state regulations
Multitask and use computer systems while communicating with prospects and members by phone
Capture relevant information in the CRM system
Meet sales, conversion, cross-sell, contact-time, retention, and member-satisfaction goals
Develop expert knowledge of company products, services, and processes

Requirements

What you’ll need

4-year college degree or 1 to 2 years’ experience selling multiple Medicare products, such as Medicare Advantage or Medicare Supplement
Life & Health insurance license required within 2 attempts and/or 60 days from employment start date
Active computer use for daily job activities
Ability to multitask while talking on the phone
Excellent communication and listening skills
Self-starter with a positive attitude
Ability to control emotions when dealing with unhappy customers
Adaptability to a high-pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business
High computer proficiency, including Microsoft Office
Ability to perform basic mathematical operations without a calculator
Ability to pass annual AHIP, continuing education, product certification, security and compliance, client/carrier, and required CMS certifications
Ability to work 40 hours per week

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Professional development and career growth opportunities