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Inside Sales Representative
CVS Health Careers. Acquire new members through inbound and outbound calls .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in selling Medicare products, including Medicare Advantage and Medicare Supplement, while maintaining compliance with CMS and state regulations. Excels in communication, multitasking, and customer service to achieve sales and retention goals.
Highest-signal resume keywords
Medicare Product SalesLife & Health Insurance LicenseCRM System ProficiencyExcellent Communication SkillsHigh Level of Computer Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Medicare AdvantageMedicare SupplementSales TechniquesCross-SellingCustomer RetentionProbing QuestionsBasic Mathematical OperationsProduct KnowledgeCompliance KnowledgeGoal Achievement
Soft Skills
Listening SkillsSelf-StarterPositive AttitudeEmotional ControlAdaptability
Tools & Technologies
CRM SystemMicrosoft Office
Certifications & Qualifications
Life & Health Insurance LicenseAHIP CertificationContinued Education (CEs)Product CertificationRequired Security and Compliance CertificationClient/Carrier CertificationsCMS Certifications
Industry Keywords
CMS RegulationsHealth InsuranceCustomer ServiceSales GoalsInbound and Outbound Calls
About the role
Key responsibilities & impact- Acquire new members through inbound and outbound calls
- Assess customer needs for products and services using probing questions and listening skills
- Service existing members and handle inquiries about product utilization and benefits
- Cross-sell ancillary and other applicable products to existing members
- Retain existing members
- Maintain knowledge of CMS and state regulations
- Multitask and use a computer while interacting with prospects and members by phone
- Capture relevant information in the CRM system
- Meet sales, conversion, cross-sell, contact-time, retention, and member-satisfaction goals
- Maintain expert understanding of company products, services, and processes
Requirements
What you’ll need- 4-year college degree or 1 to 2 years’ experience selling multiple Medicare products, such as Medicare Advantage and Medicare Supplement
- Life & Health insurance license required within 2 attempts and/or 60 days from employment start date
- Ability to pass annually: American Health Insurance Plans (AHIP), Continued Education (CEs), Product Certification, Required Security and Compliance, Client/Carrier Certifications, and any required CMS Certifications
- Active computer use for daily job activities
- Ability to multitask while talking on the phone
- Excellent communication and listening skills
- Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
- Adaptability to a high-pressure, achievement-oriented environment
- High level of computer proficiency, including Microsoft Office
- Ability to quickly perform basic mathematical operations without a calculator
- Ability to work 40 hours per week
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
- Commission