Inside Sales Representative

CVS Health Careers

. Acquire new members through inbound and outbound calls .

Posted 11/2/2026full-timeRemote • Tennessee • United StatesJunior💰 $15 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in acquiring and retaining members through effective communication, strong listening skills, and a deep understanding of Medicare products. Proficient in multitasking and utilizing CRM systems to meet sales and retention goals while adhering to CMS and state regulations.

Highest-signal resume keywords

Medicare Advantage SalesMedicare Supplement SalesLife & Health Insurance LicenseCustomer Relationship Management (CRM)Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Sales ConversionCross-SellingProduct KnowledgeMathematical OperationsCustomer Service

Soft Skills

Excellent CommunicationStrong Listening SkillsSelf-StarterAdaptabilityEmotional Control

Certifications & Qualifications

AHIP CertificationContinued Education CertificationProduct CertificationSecurity and Compliance Certification

Industry Keywords

CMS RegulationsMember SatisfactionHigh-Pressure EnvironmentBook of Business Management

About the role

Key responsibilities & impact

Acquire new members through inbound and outbound calls
Assess customer needs for products and services using probing questions and strong listening skills
Service existing members and handle inquiries about product utilization and benefits
Cross-sell ancillary and other applicable products to existing members
Retain existing members
Maintain knowledge of CMS and state regulations
Multitask and use computer systems while interacting with prospects and members by phone
Capture relevant information in the Customer Relationship Management system
Meet sales, conversion, cross-sell, contact-time, retention, and member-satisfaction goals
Maintain expert understanding of company products, services, and processes

Requirements

What you’ll need

4-year college degree OR 1 to 2 years’ experience selling multiple Medicare products, including Medicare Advantage and Medicare Supplement
Life & Health insurance license must be obtained within 2 attempts and/or 60 days from employment start date
Ability to actively use a computer for daily job activities
Ability to multitask while talking on the phone
Excellent communication and listening skills
Self-starter with a positive attitude and ability to control emotions when dealing with unhappy customers
Adaptability to a high-pressure, achievement-oriented environment
Drive to build, manage, and grow a book of business
High level of computer proficiency, including Microsoft Office
Ability to quickly perform basic mathematical operations without a calculator
Ability to pass annual AHIP, Continued Education, Product Certification, Security and Compliance, Client/Carrier, and required CMS certifications
40 hours per week

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility