Lead Director, Product Membership

CVS Health Careers

. Lead software, data engineering, Data Science, and Epic Analyst initiatives across membership, attribution, retention, service recovery, and value-based care programs .

Posted 11/6/2026full-timeRemote • Florida • United StatesSenior💰 $144,200 - $288,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare software engineering, digital product management, and patient engagement strategies, with a strong focus on Salesforce CRM operations and data pipeline management. Proven ability to lead cross-functional teams and drive technology metrics that enhance patient retention and care attribution.

Highest-signal resume keywords

Healthcare Software EngineeringSalesforce CRM OperationsEpic EHR WorkflowsData Pipeline ManagementDigital Product Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EngineeringAPI-Led Integration ArchitecturesSprint OptimizationRelease ManagementData WarehousingPatient Journey MappingKPI FrameworksOutcome-Oriented RoadmapsAutomated Software SolutionsClinical Technology Product Management

Soft Skills

Excellent Communication SkillsLeadershipMentoringCollaborationProblem-Solving

Tools & Technologies

SalesforceEpic EHRCloud Data PipelinesHCD Analytics PlatformsCRM Systems

Certifications & Qualifications

Bachelor's DegreeGraduate Degree (Preferred)Clinical Background (RN, MD, DO, NP, PA) Preferred

Industry Keywords

Patient Membership ManagementPatient Engagement ProgramsValue-Based CareHealthcare Attribution ModelsOperational Bottlenecks

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead software, data engineering, Data Science, and Epic Analyst initiatives across membership, attribution, retention, service recovery, and value-based care programs
Oversee software releases, data pipelines, and integrations across Salesforce/CRM, Epic EHR, and proprietary HCD analytics platforms
Ensure system reliability, data integrity, and real-time observability
Drive agile roadmap delivery, technical specifications, product backlogs, and sprint commitments
Partner with operational leads to digitize worklists, automate manual interventions, and replace unscalable spreadsheets and manual report worklists
Drive technology metrics tied to patient retention, panel stability, service recovery, roster accuracy, and value-based care attribution efficiency
Coordinate data flow between Epic clinical workflows and retention and escalation tools
Direct and mentor product managers, designers, and engineering leads
Establish KPI frameworks, product health metrics, feedback loops, and outcome-oriented roadmaps
Develop the product team’s capabilities in CRM/Epic product design, patient journey mapping, and data/AI-enabled patient engagement
Serve as the operational and technology bridge between executive leadership and execution teams
Report directly to the Executive Director, Digital Product – Patient Growth & Engagement

Requirements

What you’ll need

Bachelor’s degree required
10-15+ years of progressive leadership experience spanning healthcare operations and clinical technology product management
5–8+ years of leadership experience in healthcare software engineering, digital product management, or health-tech execution
Specific domain expertise in patient membership management, patient engagement/retention programs, Salesforce CRM operations, and healthcare attribution models
Deep understanding of enterprise CRM platforms, especially the Salesforce ecosystem
Experience with cloud data pipelines, EDP/data warehousing, and API-led integration architectures
Familiarity with Epic EHR workflows, HL7/FHIR integrations, and clinical worklist capabilities
Track record leading multi-disciplinary technology pods including SDEs, Data Engineers, and SF Developers
Expertise in sprint optimization, release management, and maintaining system SLOs/SLA performance
Ability to analyze operational bottlenecks and engineer automated software solutions
Excellent communication skills for working with executives, operational program managers, and software engineers
Proven history of partnering with primary care delivery networks, retail clinics, or value-based care organizations
Graduate degree and/or clinical background (RN, MD, DO, NP, PA) preferred
Willingness to travel domestically, generally once per quarter or more frequently

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program
Equity award program