Manager, Product Implementation, Process Management

CVS Health Careers

. Support the implementation of Medicare supplemental benefit initiatives and product enhancements.

Posted 10/30/2026full-timeRemote • Connecticut • United StatesJuniorMid-Level💰 $54,300 - $159,120 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in project implementation and operational process documentation within the Medicare supplemental benefits landscape, ensuring compliance with regulations and enhancing member experience through effective collaboration and problem-solving.

Highest-signal resume keywords

Project Implementation SupportOperational Process DocumentationMedicare Regulations KnowledgeCross-Functional CollaborationData Analysis and Reporting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementOperational Procedures DevelopmentProcess ImprovementBenefit AdministrationData AnalysisReportingRequirements GatheringQuality ReviewTesting CoordinationDocumentation

Soft Skills

Organizational SkillsAnalytical SkillsProblem-Solving SkillsCritical ThinkingCommunication Skills

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft OutlookMicrosoft PowerPointMicrosoft Teams

Industry Keywords

Medicare AdvantageSupplemental BenefitsSpecial Supplemental Benefits for the Chronically IllUniform FlexibilityHealthcare Environment

About the role

Key responsibilities & impact

Support the implementation of Medicare supplemental benefit initiatives and product enhancements.
Coordinate implementation activities and monitor project milestones to ensure successful delivery.
Partner with business, operations, technology, compliance, and vendor teams to gather requirements and support implementation planning.
Identify risks, dependencies, and operational impacts associated with product, process, and program changes, escalating concerns as appropriate.
Support operational readiness activities, testing coordination, and implementation validation efforts.
Research, document, and resolve operational issues related to benefit administration and program execution.
Develop, maintain, and enhance operational procedures, workflows, and process controls.
Identify process gaps and recommend solutions to improve efficiency, accuracy, and member experience.
Support quality reviews, benefit audits, bid activities, and other operational initiatives.
Analyze operational data and reporting to identify trends, issues, and improvement opportunities.
Assist in the implementation of process improvements and operational best practices.
Maintain accurate documentation to support compliance reviews, audits, and business requirements.
Ensure benefit administration activities comply with established policies, procedures, and regulatory requirements.
Build and maintain strong partnerships across business, operational, and vendor teams.
Participate in cross-functional meetings and contribute to implementation and operational initiatives.
Provide operational support, share knowledge, and foster a collaborative team environment.
Demonstrate accountability, ownership, and a commitment to delivering high-quality results.

Requirements

What you’ll need

2-3 years of experience supporting project implementations, business requirements development, reporting, and operational process documentation.
Strong organizational, analytical, problem-solving, and critical-thinking skills.
Ability to manage multiple priorities and competing deadlines in a fast-paced environment.
Strong verbal and written communication skills.
Demonstrated ability to collaborate effectively across cross-functional teams while working independently when needed.
Proficiency in Microsoft Office applications, including Excel, Word, Outlook, PowerPoint, and Teams.
Bachelor's degree preferred or equivalent combination of education and relevant work experience.
Experience working within Medicare Advantage, supplemental benefits, or a related healthcare environment.
Experience supporting Special Supplemental Benefits for the Chronically Ill (SSBCI), Uniform Flexibility (UF), or other Medicare supplemental benefit programs.
Working knowledge of Medicare regulations, CMS guidance, and benefit administration processes.
Experience collaborating with or supporting vendor management and external partner relationships.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being