Manager, Provider Experience

CVS Health Careers

. Lead collection, analysis, and strategic interpretation of provider retention data .

Posted 11/9/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $46,988 - $112,200 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in provider retention strategies, data analysis, and workforce planning, with a strong focus on developing actionable insights and fostering collaboration across departments. Proficient in creating and maintaining dashboards and reports to monitor retention metrics and improve organizational effectiveness.

Highest-signal resume keywords

Provider Retention StrategyData AnalysisWorkforce PlanningProject ManagementCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data AnalyticsForecasting Model DevelopmentDashboard DesignRetention Metrics MonitoringNeeds Assessment

Soft Skills

Analytical SkillsOrganizational SkillsSolution-Oriented ApproachGoal-SettingCollaboration

Tools & Technologies

Google WorkSpaceOffice Suite

Certifications & Qualifications

Master's Degree in Data AnalyticsMaster's Degree in BusinessMaster's Degree in Healthcare

Industry Keywords

Provider EngagementAttrition ForecastingRetention InterventionsHigh-Turnover RegionsMatrixed Organizational Structure

About the role

Key responsibilities & impact

Lead collection, analysis, and strategic interpretation of provider retention data
Identify systemic trends, critical pain points, and improvement opportunities
Develop, implement, and maintain a provider attrition forecasting model identifying potential departures up to a year in advance
Design, implement, and maintain dashboards and reports monitoring retention metrics across regions and divisions
Translate data insights into actionable recommendations for regional and divisional leadership
Facilitate meetings about provider feedback, retention challenges, and best practices
Partner with Provider Recruitment to align hiring pipelines, onboarding success, and retention goals
Collaborate with Provider Wellness on well-being and resilience initiatives addressing burnout
Partner with Education and Development to conduct needs assessments and develop educational resources and career pathing programs
Serve as enterprise subject matter expert and liaison for retention strategy, policy, and initiatives
Evaluate the efficacy and ROI of retention interventions in high-turnover regional hotspots
Communicate with providers, leaders, and interdepartmental teams
Provide consultation, strategic direction, and resources to regional and divisional teams

Requirements

What you’ll need

5-7+ years of provider experience, workforce planning, staffing forecasting and complex project management
Master degree required in data analytics, business or healthcare
Highly organized and analytical
Exceptional written and verbal communication skills
Ability to present to and communicate with senior leaders
Ability to coordinate across multiple departments and navigate a matrixed organizational structure
Goal-setting and long-range planning ability
Solution-oriented approach to problems
Proficiency with standard commercial Office Suite, especially Google WorkSpace
Experience in provider workforce planning
Experience with provider engagement and retention
Ability to work independently and self-guide work

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility