Manager, Sales Operations

CVS Health Careers

. Align sales enablement needs, including Opportunities, Accounts, and Contacts, with application capabilities .

Posted 11/3/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $66,330 - $145,860 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, process improvement, and data analysis to drive efficiency and support business needs. Proficient in utilizing automation tools and facilitating stakeholder engagement to enhance operational effectiveness.

Highest-signal resume keywords

Project ManagementProcess ImprovementData AnalysisChange ManagementConsulting Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Process MappingRoot Cause AnalysisData IntegritySalesforce.comNintexPower AutomateMicrosoft Office SuiteSoftware Development MethodologiesBusiness Process AutomationIssue Analysis

Soft Skills

Critical ThinkingTime ManagementCommunicationFacilitationCoaching

Tools & Technologies

SharePointWeb Meeting ApplicationsExecutive DashboardsOperational Decision-Support ToolsSales Support Case Queue

Certifications & Qualifications

Formal Project Management TrainingProject Management Certification

Industry Keywords

Pharmacy Benefit ManagementSales OperationsAccount ManagementBusiness Process ProjectsStakeholder Engagement

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Align sales enablement needs, including Opportunities, Accounts, and Contacts, with application capabilities
Map and facilitate process improvements
Lead projects across business and IT functional areas within time, budget, and scope constraints
Work with business stakeholders and subject matter experts to define application requirements and design considerations
Use Nintex, Power Automate, and similar process automation tools to reduce manual steps and improve efficiency
Analyze and manage data to ensure integrity within sales applications
Develop executive dashboards, reports, and other operational decision-support tools
Facilitate and/or record training sessions
Create communications and job aids for process and system change management
Support internal and external client needs through a consultative approach
Support end-user requests and troubleshoot issues from the Sales Support case queue or directly
Provide coaching and guidance to enable end-user success
Lead user acceptance testing
Manage attendee lists for high-visibility annual events
Oversee contractors or other team members as related to projects, without managing direct reports

Requirements

What you’ll need

5-7 years of relevant experience
Minimum of 4 years’ experience in a position requiring issue analysis, critical thinking, and innovative solutions
Minimum of 2 years’ experience managing moderate to complex business process projects
Genuine drive to learn new tools, create better processes, and drive efficiency
Ability to execute high-quality project work and solutions within scope, schedule, and cost constraints
Understanding of software development methodologies
Experience with project management processes and related tools
Exceptional time management and ability to prioritize multiple assignments and meet deadlines
Demonstrated consulting, communication, and facilitation skills
Proficiency in change management
Familiarity with process mapping, process improvement, and root cause analysis concepts
Aptitude to identify, assess, and resolve complex business problems, issues, and risks
Effective interaction with all levels of management
High proficiency with Microsoft Office Suite, including Outlook, Excel, Word, Visio, PowerPoint, and SharePoint, and web meeting applications
Pharmacy Benefit Management (PBM) experience preferred
Experience with SharePoint, Nintex, Power Automate, or similar business process and automation tools preferred
Salesforce.com or similar CRM application experience preferred
Previous Sales, Account Management, or Sales Operations experience preferred
Formal Project Management training and/or certification preferred
Data analysis and data integrity experience preferred
Bachelor's degree required; equivalent work experience may substitute

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility