Medicare Customer Service Representative

CVS Health Careers

. Make outbound calls to prospective members, specifically offering the Medicare plan.

Posted 11/10/2026full-timeRemote • Arizona • United StatesJunior💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in outbound calling and customer service within the Medicare and Medicaid sectors, with strong organizational and problem resolution skills. Bilingual capabilities in English and Spanish enhance communication with diverse members.

Highest-signal resume keywords

Medicare ExperienceMedicaid ExperienceCall Center ExperienceBilingual (English/Spanish)Microsoft Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Outbound CallingProblem ResolutionCustomer ServiceBasic Computer Software ProficiencyAttention to Detail

Soft Skills

Organizational SkillsTime ManagementSelf-Starter

Tools & Technologies

Quick Base

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

MedicareMedicaidRetention EffortsCustomer InquiriesAlternate Hours

About the role

Key responsibilities & impact

Make outbound calls to prospective members, specifically offering the Medicare plan.
Make outbound calls for retention efforts.
Provide support to sales representatives as needed.
Respond to incoming customer service inquiries as needed.
Work alternate hours, such as overtime or weekends, as required by business needs.

Requirements

What you’ll need

Must reside in Maricopa County, AZ.
1+ year of experience in a call center environment, with demonstrated telephone and problem resolution skills.
1+ year of experience with Medicaid and/or Medicare.
Demonstrated proficiency in basic computer software, primarily Microsoft Office.
High school diploma or GED.
Bilingual (English/Spanish) preferred.
Previous experience working with Quick Base preferred.
Strong organizational and time management skills preferred.
Excellent attention to detail preferred.
Self-starter, with an ability to succeed in an independent environment preferred.
Must be available to work alternate hours, such as overtime or weekends, as needed depending on business needs.

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay