Patient Care Coordinator

CVS Health Careers

. Process orders from referral sources and patients .

Posted 10/30/2026full-timeRemote • Tennessee • United StatesJuniorMid-Level💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service within the healthcare sector, effectively coordinating patient care and insurance processes while maintaining clear communication with various stakeholders. Proficient in Microsoft Office applications to support administrative tasks and documentation.

Highest-signal resume keywords

Customer Service ExperienceHealthcare ExperienceMicrosoft Office ProficiencyOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Organizational SkillsAbility To Communicate ClearlyAbility To Work IndependentlyAbility To Work In A Fast-Paced Environment

Tools & Technologies

Microsoft ExcelMicrosoft OutlookMicrosoft Word

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient Care CoordinationInsurance VerificationReferral ManagementEnteral Nutrition

About the role

Key responsibilities & impact

Process orders from referral sources and patients
Respond to phone and fax inquiries
Resolve patient complaints
Assess patient needs and document referral requests for coordination of care
Provide information about equipment, supplies, and services to applicable departments
Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
Relay insurance coverage to referral sources and patients
Discuss forms required for billing with patients
Maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources
Support the Enteral Nutrition Center with initial patient admission onto company service

Requirements

What you’ll need

Minimum two years experience in customer service
Minimum two years experience in healthcare
Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word
Strong organizational skills
High School diploma or GED
Ability to work alone after virtual training
Ability to work in a fast-paced environment and pivot to accomplish tasks
Ability to communicate clearly and concisely, both written and verbally
Tennessee, United States work location

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay range
Comprehensive benefits package for eligible full-time colleagues