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Pharmacy Manager
CVS Health Careers. Lead and develop a pharmacy team providing exceptional patient care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in pharmacy operations, patient care, and team leadership, ensuring compliance with regulations and delivering high-quality healthcare services. Proficient in immunization practices, inventory management, and performance coaching to enhance pharmacy team effectiveness.
Highest-signal resume keywords
Active Pharmacist LicenseNational Provider Identifier (NPI)Immunization DeliveryPharmacy Workflow ProceduresPatient Safety Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Prescription FulfillmentPatient CounselingInventory ManagementClinical Care SupportMathematical Problem Solving
Soft Skills
EmpathyTeam LeadershipProblem SolvingEffective CommunicationAdaptability
Certifications & Qualifications
Completion of CVS Pharmacy Manager Emerging Leader (PM-EL) Program
Industry Keywords
Pharmacy RegulationsControlled-Substance RequirementsPatient CareHealthcare-Team CollaborationCold Chain Products
About the role
Key responsibilities & impact- Lead and develop a pharmacy team providing exceptional patient care
- Manage and improve patient health through safe dispensing, counseling, and immunizing practices
- Oversee pharmacy team bench shifts and strengthen performance through coaching and follow-up
- Direct safe and accurate prescription fulfillment using pharmacy workflow procedures and safety guardrails
- Create positive patient experiences through empathy, compassionate care, healthcare-team collaboration, and proactive resolution of insurance or medication issues
- Offer and deliver immunizations and support Pharmacy Technicians in learning to immunize
- Manage pharmacy inventory, including protection of cold chain products
- Conduct new Technician and Pharmacist onboarding for the store and district
- Ensure trainees complete required training and/or licensure on time
- Maintain compliance with state Board of Pharmacy regulations and escalate concerns to the Rx DL
- Partner with the Store Manager to maintain a cross-trained pharmacy talent pipeline
- Oversee Staff Pharmacists and District Support Pharmacists where applicable
- Manage performance, deliver annual reviews, and close performance gaps
- Write or delegate and oversee the pharmacy schedule
- Review business reporting and develop action plans addressing workflow, service, patient care, and compliance gaps
- Establish a culture of safety, empowerment, inclusion, and psychological safety
- Maintain clinical and technical skills through required training and CMEs
- Support pharmacist-delivered clinical care, including testing and prescribing services where permissible
- Comply with federal and state laws, regulations, professional standards, ethical principles, CVS policies, controlled-substance requirements, privacy and security standards, and workplace-safety requirements
- Perform additional tasks as directed by a Supervisor or Manager
Requirements
What you’ll need- Active Pharmacist License in the state where the Store is located
- Active National Provider Identifier (NPI)
- Not on the DEA Excluded Parties list
- 1-2 years of experience as a Pharmacist
- Regular and predictable attendance, including nights and weekends
- Ability to complete required training within designated timeframe
- Ability to concentrate on a task over a period of time
- Ability to pivot quickly from one task to another to meet patient and business needs
- Ability to confirm prescription information and label accuracy, ensuring patient safety
- Ability to use math to solve prescription-dispensing problems
- Ability to identify challenging patient or colleague interactions and choose the best course of action
- Ability to be mobile and remain upright for extended periods of time
- Ability to lift, scan, and bag items; reach overhead; stretch or reach; move fingers repetitively; extend hands and arms; control precision; stoop
- Close visual acuity for transcription, computer-terminal viewing, and visual inspection involving small parts
- Occasionally lift up to 20 lbs.; frequently lift up to 10 lbs.
- Ability to communicate detailed information accurately through spoken and oral communication
- Ability to lead by example, delegate tasks, motivate team members, solve problems, adapt, take accountability, and manage pharmacy team members
- Completion of the CVS Pharmacy Manager Emerging Leader (PM-EL) program preferred
- 3-5 years of related work experience in a pharmacy, retail, medical, or customer service setting preferred
- Ability to work in the home store and across the market in other locations to meet business need preferred
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being of colleagues and their families