Pharmacy Technician – Prior Authorization

CVS Health Careers

. Take inbound calls from providers, pharmacies, members, and other callers .

Posted 11/12/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in handling inbound and outbound calls while providing professional assistance in the prior authorization process. Exhibits strong communication skills and the ability to manage multiple tasks and systems effectively.

Highest-signal resume keywords

Prior Authorization ProcessMicrosoft Office SuitePharmaceutical KnowledgeCommunication SkillsMultitasking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Basic Computer SkillsKeyboard SkillsPharmaceutical TerminologyCalculationsDocumentationData Entry

Soft Skills

Problem SolvingAdaptabilityCustomer ServiceMotivationConfidentiality

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft AccessMicrosoft OutlookMicrosoft PowerPointMicrosoft Visio

Industry Keywords

Protected Healthcare InformationClinical QuestionsEscalationsDiverse Customer BaseWorkflow Management

About the role

Key responsibilities & impact

Take inbound calls from providers, pharmacies, members, and other callers
Provide professional and courteous phone assistance through the criteria-based prior authorization process
Maintain complete, timely, and accurate documentation of reviews
Transfer clinical questions, escalations, and judgment calls to the pharmacist team
Make outbound calls as needed
Review and process prior authorizations received via fax and ePA
Monitor and respond to inquiries via department mailboxes
Perform other duties assigned by the leadership team

Requirements

What you’ll need

Able to apply basic computer skills
Knowledge of Microsoft Office Suite: Excel and Word required; Access, Outlook, PowerPoint, Visio preferable
Essential keyboard skills
Must be able to multitask and utilize multiple system applications simultaneously
Basic pharmaceutical knowledge pertaining to terminology, calculations, and protocols
Must be able to utilize available resources independently and provide high quality work
Must be able to absorb presented information, display motivation, seek development and problem solve
Ability to adapt and change with workflow and shifting priorities
Excellent written, verbal, grammar, and listening communication skills
Must be able to deal with a diverse customer base (internal and external) in a friendly and confident manner
Ability to maintain confidentiality of PHI (Protected Healthcare Information)
High School Diploma or equivalent GED
Associate Degree or Bachelor’s Degree preferred; if neither degree is held, equivalent years of work experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay