Referral Services Supervisor

CVS Health Careers

. Supervise a team of 15-18 and manage performance in collaboration with the team manager .

Posted 11/6/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $43,888 - $93,574 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring abilities while effectively managing team performance and enhancing patient experience. Proficient in process evaluation and improvement, with a focus on collaboration and communication across departments.

Highest-signal resume keywords

Team LeadershipPerformance ManagementProcess ImprovementCommunication ProficiencyProject Leadership

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance ReviewsStatistical AnalysisProcess EvaluationOKR ImplementationCall Monitoring

Soft Skills

Problem SolvingOrganizationCollaborationCoachingPositive Attitude

Tools & Technologies

Google DocsGoogle Sheets

Industry Keywords

Patient ExperienceService DeliveryQuality AssuranceTeam EngagementOperational Efficiency

About the role

Key responsibilities & impact

Supervise a team of 15-18 and manage performance in collaboration with the team manager
Provide daily direction and communication to advocates so patient calls are answered timely, efficiently, and knowledgeably
Evaluate processes and procedures and suggest methods to improve operations, efficiency, and service
Provide statistical and performance feedback and regular coaching to team members
Write and administer performance reviews for skill improvement
Ensure advocates have appropriate training and resources
Create and maintain a high-quality work environment
Lead or participate in special and ongoing projects
Establish work procedures and processes supporting company and departmental standards
Communicate department or agent concerns upward using appropriate judgment
Collaborate with field partners and lead special projects
Mentor and coach other service delivery supervisors
Partner with colleagues to maintain target metrics and a positive patient experience
Coach and develop advocates, monitor calls, drive results, and support team engagement
Serve as a subject matter expert for other supervisors and close skills gaps
Liaise between the TPS team and Quality Assurance/Issue Resolution team
Identify process gaps and recommend solutions
Generate and implement ideas to improve OKRs and patient experience
Lead team recognition efforts and contribute to a positive culture
Report to the Director, Service Delivery

Requirements

What you’ll need

Desire to lead a team
Flexible and positive attitude
Communication proficiency
Organization skills
Outstanding phone demeanor and etiquette
High level of integrity
Computer proficiency including Google Docs and Sheets
Problem Solving/Analysis
Proven success in a supervisory role
Ability to multitask, prioritize, and manage time effectively
Project leadership skills
Innovation
Collaborative work with colleagues and peers

Benefits

Comp & perks

Paid vacation/sick time and holidays
Health, dental and vision insurance
Retirement options
Brand new, beautiful working environment
Supportive and fun culture
High levels of responsibility and rapid advancement
Opportunity to be at the forefront of a revolution in healthcare
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being