Renewal and Reporting Analyst

CVS Health Careers

. Provide plan benefit review, interpretation, and systematic setup for customer service, claims, enrollment, billing, and reporting .

Posted 11/6/2026full-timeRemote • United StatesJuniorMid-Level💰 $46,988 - $122,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in healthcare benefit administration, including compliance with state and federal mandates, and utilizes analytical skills to enhance client service and operational efficiency. Proficient in Salesforce and industry coding systems to support effective implementation strategies and client communication.

Highest-signal resume keywords

Healthcare Benefit AdministrationSalesforce ExperienceICD-10 CodingAnalytical Problem-SolvingCompliance Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefit ReviewAnalytical CodingPlan Design RecommendationsData Systems ExperienceCustomer Feedback Assessment

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to DetailFlexibility Under StressClient Advocacy

Tools & Technologies

SalesforceMeritain Proprietary SystemDOS Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareBenefit ProvisionsClient ManagementRenewalsQuality Assurance

About the role

Key responsibilities & impact

Provide plan benefit review, interpretation, and systematic setup for customer service, claims, enrollment, billing, and reporting
Utilize Meritain’s proprietary system for analytical coding of customized healthcare plans
Develop and execute implementation strategies aligned with client expectations and performance guarantees
Consult and advise internal stakeholders on complex benefit administration
Recommend options to minimize manual processing and client disruption
Make plan design and processing recommendations for clients
Review benefit provisions for compliance with state and federal mandates
Assess summary plan descriptions and related documents
Collaborate on recommendations for complex account and benefit structures
Set up and map client-level benefits using industry coding, including ICD-10 and place of service
Gather and assess customer feedback to improve the renewal process
Use Salesforce for cross-functional communication and executive-level status reporting

Requirements

What you’ll need

2+ years of experience working with healthcare, specifically with quality, renewals, client advocacy, and/or account management
Demonstrated knowledge of medical terminology
Ability to work Monday-Friday from 8am-5pm and beyond core hours during busy seasons
Previous experience with Salesforce
Previous experience with various data systems, including DOS systems
Ability to research and identify the root of a concern
Strong analytical and problem-solving skills
Ability to remain flexible yet focused during stressful situations
Strong communication skills and ability to express complex concepts clearly and concisely
Excellent organizational skills and ability to prioritize multiple assignments
High attention to detail and accuracy
High school diploma or GED

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being