Senior Analyst, Project Management

CVS Health Careers

. Direct all aspects of customer benefit plan implementation for self-funded new business clients .

Posted 11/2/2026full-timeLansing • Michigan • United StatesSenior💰 $46,988 - $122,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer benefit plan implementation and project management, with a strong focus on negotiation, conflict resolution, and stakeholder engagement. Proficient in utilizing tools like Salesforce and Microsoft Teams to enhance operational efficiency and client satisfaction.

Highest-signal resume keywords

Project ManagementClient-Facing ExperienceNegotiation SkillsHealth Plans and Benefits ExperienceSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementNegotiation SkillsConflict ResolutionAttention to DetailImplementation StrategiesCustomer Feedback AssessmentOperational Impact MinimizationPerformance Guarantee AdministrationHealth Plans ExperienceBenefits Implementation

Soft Skills

FlexibilityOrganizational SkillsCommunication SkillsStress ManagementPrioritization

Tools & Technologies

SalesforceMicrosoft TeamsMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Customer Benefit PlansSelf-Funded ClientsAetna OrganizationsImplementation ProcessStakeholder Engagement

About the role

Key responsibilities & impact

Direct all aspects of customer benefit plan implementation for self-funded new business clients
Partner with key internal and external stakeholders to identify and address critical implementation issues
Act as the single point of contact for benefit plan implementation
Mediate and coordinate resolution of project deliverables and implementation-related tasks
Develop and execute implementation strategies consistent with customer expectations
Ensure strategies are administered according to performance guarantee arrangements
Engage team members to complete their responsibilities
Evaluate customer-requested exceptions and develop alternatives that satisfy client needs while minimizing operational and systems impact
Solicit and assess internal and external customer feedback to improve the implementation process

Requirements

What you’ll need

2+ years of project management and client-facing experience
Negotiation and conflict resolution skills across various levels of the organization
Ability to remain flexible yet focused during stressful situations
Attention to detail and accuracy while focusing on overall project deliverables
Ability to express complex concepts clearly and concisely
Highly organized and able to quickly prioritize multiple assignments with high-quality results
1+ years of Health Plans and Benefits experience preferred
Salesforce experience preferred
Microsoft Teams, Excel, and Outlook experience preferred
Comprehensive understanding and strong association with Aetna organizations representing products, services, administration, operations, and systems preferred
High School diploma/GED and equivalent work experience

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay