Senior Integrated Service Specialist

CVS Health Careers

. Execute routine and non-routine business support tasks for the Integrated Services area under limited supervision .

Posted 11/9/2026full-timePhoenix • Arizona • United StatesSenior💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in claims processing and customer service, with strong analytical skills to interpret data and resolve client needs effectively. Proficient in Microsoft Word and Excel, ensuring efficient workflow management and support.

Highest-signal resume keywords

Claims Processing ExperienceCustomer Service ExperienceClient Support ExperienceProficiency In Microsoft WordProficiency In Microsoft Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ProcessingData AnalysisWorkflow ManagementInformation ResearchEnrollment Resolution

Soft Skills

Problem SolvingEffective CommunicationAnalytical Thinking

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Business SupportMetric-Based EnvironmentClient InteractionAccounts ReceivableWork Distribution

About the role

Key responsibilities & impact

Execute routine and non-routine business support tasks for the Integrated Services area under limited supervision
Follow area protocols, standards, and policies to provide effective and timely support
Interface with clients and providers by telephone, fax, and electronic mail
Identify and resolve member needs through analysis and evaluation of information and solutions
Research and update information using internal systems and resources
Resolve enrollment and accounts receivable questions
Process claims and adjustments
Manage work distribution through work queues and monitor and adjust workflow for load balancing
Execute assigned techniques, processes, and responsibilities

Requirements

What you’ll need

3 years of customer service experience required
2–3 years of claims processing experience
2–3 years of client support experience
Proficiency in Microsoft Word and Excel required
Analytical experience with the ability to interpret data and make informed decisions
High school diploma or GED required
Experience in a metric-based environment is a plus

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay