Senior Manager, Partner Relationship Manager

CVS Health Careers

. Serve as the single point of contact for assigned Business Partners and Centers of Excellence regarding supplier strategy, performance, and governance .

Posted 11/11/2026full-timeRemote • Connecticut • United StatesSenior💰 $67,900 - $199,144 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in vendor management and supplier governance within healthcare operations, ensuring compliance with CMS and HIPAA regulations while fostering executive-level relationships. Capable of leading governance programs and managing third-party risk effectively.

Highest-signal resume keywords

Vendor ManagementSupplier GovernanceHealthcare OperationsThird-Party Risk GovernanceCMS Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Supplier Performance MonitoringContractual Obligations ManagementOperational Trend AnalysisCorrective Action PlanningGovernance Program LeadershipRisk Management DocumentationPCI Compliance ManagementAudit and Compliance FrameworksVendor Selection and EvaluationOperational Readiness Support

Soft Skills

Relationship ManagementCommunication SkillsCross-Functional CollaborationProblem-SolvingContinuous Improvement Mindset

Industry Keywords

Healthcare Payer OperationsHIPAAFDR OversightSupplier AuditOperational Resiliency Compliance

About the role

Key responsibilities & impact

Serve as the single point of contact for assigned Business Partners and Centers of Excellence regarding supplier strategy, performance, and governance
Act as the primary relationship manager and consultant for strategic supplier partnerships supporting Aetna operations
Build and maintain executive-level relationships with supplier leadership and internal stakeholders
Provide guidance on vendor capabilities, risks, contractual obligations, and performance expectations
Facilitate Business Partner and Supplier Owner forums
Lead supplier governance programs aligned with CVS Health and Aetna objectives
Conduct Quarterly Business Reviews and Executive Governance Meetings
Monitor supplier performance against SLAs, KPIs, quality standards, and member experience goals
Develop corrective action plans and oversee remediation efforts
Analyze operational trends and identify continuous improvement opportunities
Support supplier onboarding, implementation, and operational readiness
Partner with Procurement, Legal, Compliance, and Business Leadership on supplier transitions and expansions
Co-lead Requests for Proposal for assigned Centers of Excellence and business organizations
Consult on vendor selection, evaluation methodologies, due diligence, and contract obligations
Serve as the primary escalation point for supplier service issues, operational disruptions, quality concerns, and member experience risks
Coordinate cross-functional responses and ensure resolution of critical incidents
Communicate operational risks, impacts, and mitigation strategies to senior leadership
Ensure supplier adherence to CVS Health, Aetna, CMS, HIPAA, Medicare, and applicable regulatory requirements
Support Third-Party Risk Governance, Internal Risk Questionnaires, regulatory assessments, compliance reviews, and Medicare requirements
Coordinate supplier participation in Medicare audits, regulatory surveys, attestations, and FDR reviews and audits
Partner with Compliance, Audit, and Risk Management on findings and remediation
Monitor business continuity and operational resiliency compliance
Ensure vendors maintain security, privacy, and data protection standards
Manage PCI compliance, AOCs, information security assessments, and risk management documentation
Oversee PCI certification and AOC documentation for suppliers processing payment card information
Collaborate with Information Security on supplier risk findings and remediation plans
Communicate ESPR survey results and facilitate performance improvement discussions
Develop supplier action plans from business satisfaction feedback
Promote transparency, accountability, and continuous improvement across the supplier ecosystem

Requirements

What you’ll need

7+ years of experience in vendor management, supplier governance, outsourcing operations, healthcare operations, procurement, or strategic sourcing
Relationships within healthcare payer operations
Strong understanding of CMS requirements
Strong understanding of HIPAA
Strong understanding of Third-Party Risk Governance (TPRG)
Strong understanding of First Tier, Downstream and Related Entity (FDR) oversight
Strong understanding of supplier audit and compliance frameworks
Experience leading governance programs for large-scale service providers supporting claims, customer service, provider services, care management, or pharmacy operations
Demonstrated success managing executive-level stakeholder and supplier relationships
Some domestic and international travel required

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program
Equity award program