Senior Manager – Project Program Management

CVS Health Careers

. Provide enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys .

Posted 11/6/2026full-timeRemote • Pennsylvania • United StatesSenior💰 $75,400 - $165,954 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex healthcare surveys and compliance with regulatory requirements, while effectively leading cross-functional projects and vendor performance. Proven ability to drive operational efficiency and enhance member experience through strategic planning and execution.

Highest-signal resume keywords

Project Management ExperienceHealthcare Regulatory ComplianceVendor Performance ManagementCross-Functional LeadershipRisk Identification and Mitigation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Survey Planning and ImplementationData Collection and ReportingOperational LeadershipBudget ManagementContract Management

Soft Skills

Executive-Level CommunicationIndependent WorkProactive Problem SolvingPrioritization in Fast-Paced Environments

Industry Keywords

HEDISCAHPSCMSHOSManaged CareMedicareMedicaidNCQAOperations ManagementHealthcare Administration

About the role

Key responsibilities & impact

Provide enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys
Serve as the organizational subject matter expert for CAHPS, HOS, HOS-M, and provider surveys
Interpret and operationalize NCQA, CMS, and HEDIS survey requirements for multiple plans, contracts, products, markets, and lines of business
Coordinate survey planning, implementation, data collection, fielding, reporting, and closeout activities
Ensure compliance with survey protocols, reporting specifications, submission deadlines, and documentation requirements
Monitor and evaluate regulatory, industry, technology, and vendor trends affecting surveys
Serve as the primary business owner and point of contact for the survey vendor
Manage vendor performance against contracts and service agreements
Collaborate with the vendor to identify automation, operational efficiency, and member-experience improvements
Manage survey budgets, including annual forecasts, invoice monitoring, and coordination across business areas

Requirements

What you’ll need

Minimum 7+ years of project management experience, including leadership of large-scale, cross-functional initiatives
Demonstrated experience managing complex projects involving multiple workstreams, stakeholders, dependencies, and organizational impacts
Proven ability to lead projects through initiation, planning, execution, implementation, and closure
Strong experience in risk identification, mitigation planning, issue resolution, governance, and executive-level communications
Demonstrated ability to work independently with minimal supervision, proactively identify opportunities and risks, and drive initiatives forward in complex and evolving environments
Demonstrated ability to manage competing priorities in a fast-paced environment
Bachelor's degree required in Business Administration, Healthcare Administration, Project Management, Operations Management, Information Technology, Organizational Leadership, or a related field
Equivalent experience may be considered
Preferred: Experience leading healthcare, managed care, Medicare/Medicaid, or operations
Preferred: Experience managing vendor performance and procurement activities
Preferred: Experience interpreting and supporting compliance with healthcare regulatory and reporting requirements

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Award target in the company’s equity award program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being