Service Advocate

CVS Health Careers

. Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills .

Posted 11/12/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSenior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare communication, member education, and documentation while effectively managing call center operations. Proficient in applying critical thinking and multitasking in a fast-paced environment to support member health and well-being.

Highest-signal resume keywords

3+ Years' Experience In HealthcareExperience With Pharmacy TermsCall Center ExperienceProfessional Communication SkillsHigh Computer Literacy

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare DocumentationBehavior Change TechniquesMedication KnowledgeCritical ThinkingMultitaskingPrioritizationTroubleshootingWindows-Based Applications

Soft Skills

EmpathyActive ListeningInterpersonal SkillsAbility To Handle PressureAdaptability

Certifications & Qualifications

High School DiplomaG.E.D.

Industry Keywords

Healthcare VisitsScreeningsVaccinationsMedication RefillsMember Outreach

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills
Work through barriers affecting members’ health
Deliver empathetic and professional member conversations
Educate members to support healthy decisions
Talk to providers and members about health services, medications, and resources
Accurately document conversations in members’ health records
Meet business metrics and goals while providing exceptional service

Requirements

What you’ll need

3+ years’ experience in a healthcare setting
Experience with pharmacy terms
Experience with behavior change
Experience with call center or outreach involving members/consumers
High school diploma or G.E.D.
High computer literacy, including ability to troubleshoot issues
Professional communication skills
Strong active listening and interpersonal skills
Proficiency with Windows-based applications
Ability to work independently, apply critical thinking, multitask, prioritize, and adapt to a fast-paced changing environment
Ability to handle pressure and remain calm and positive
Ability to absorb and apply new and changing information

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility