Service Advocate – Operations

CVS Health Careers

. Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills .

Posted 11/12/2026full-timeRemote • California • United StatesMid-LevelSenior💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare outreach and member engagement, with a strong focus on HEDIS screening measures and behavior change. Proficient in delivering empathetic communication and maintaining accurate health records while supporting improved health outcomes.

Highest-signal resume keywords

HEDIS Screening MeasuresHealthcare ExperienceBilingual CommunicationProfessional Communication SkillsActive Listening

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Healthcare OutreachBehavior ChangeHealth Record DocumentationCritical ThinkingMultitaskingComputer LiteracyDigital Communication ToolsRemote Workspace Setup

Soft Skills

EmpathyInterpersonal SkillsAdaptabilityPressure ManagementProfessionalism

Tools & Technologies

Windows ApplicationsWeb-Based Applications

Certifications & Qualifications

Certified Nursing AssistantMedical Assistant

Industry Keywords

MedicareStar Health OutcomesHealth ScreeningsMember Experience

About the role

Key responsibilities & impact

Make inbound and outbound calls to members and providers regarding healthcare visits, screenings, vaccinations, and medication refills
Work through barriers preventing members from achieving good health
Deliver an empathetic and professional member experience
Educate members to support informed health decisions
Talk with providers and members about health services, medications, and resources
Accurately document conversations in members’ health records
Help Medicare members complete important health screenings and activities
Support improved Star health outcomes

Requirements

What you’ll need

2+ years’ experience with call center or outreach involving members/consumers
3+ years’ experience in a healthcare setting
Experience with HEDIS screening measures
Experience with behavior change
High School Diploma or G.E.D.
Bilingual or multilingual candidates heavily preferred
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Hard wired connectivity to computer is required; DSL, satellite, and wireless broadband are not permitted
Medical certification, such as certified nursing assistant or medical assistant, preferred
Proficiency with Windows and web-based applications and digital communication tools
Professional communication skills
Strong active listening and interpersonal skills
High computer literacy, including ability to troubleshoot issues
Ability to work independently, apply critical thinking, multitask, prioritize, adapt to a fast-paced environment, and maintain professionalism
Ability to absorb and apply new and changing information
Ability to handle pressure and stay calm and positive
Speed and efficiency to meet business metrics and goals

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Reliable high-speed internet connection (at least 50mbps) and suitable remote workspace
Comprehensive benefits package for full-time colleagues