Supervisor, Call Center Pharmacy Technician

CVS Health Careers

. Supervise the day-to-day operation of a team of approximately 15–17 Pharmacy Technicians .

Posted 11/5/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $43,888 - $93,574 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and management capabilities in supervising Pharmacy Technicians, ensuring high-quality patient service and operational efficiency. Proficient in training, performance evaluation, and maintaining compliance with healthcare standards.

Highest-signal resume keywords

Certified Pharmacy Technician (CPhT)Healthcare Call Center ExperienceTeam LeadershipPerformance ManagementProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Performance EvaluationTraining and CoachingMultitaskingTime ManagementDashboard CreationService Recovery Management

Soft Skills

Effective CommunicationPositive AttitudeIntegrityOutstanding Phone Etiquette

Tools & Technologies

SalesforceDoseSpotRX CareRequestsRXEffectGoogle DocsGoogle Sheets

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)

Industry Keywords

Pharmacy OperationsHealthcare ComplianceHIPAA GuidelinesPatient ExperienceTeam Performance

About the role

Key responsibilities & impact

Supervise the day-to-day operation of a team of approximately 15–17 Pharmacy Technicians
Manage team performance and provide feedback in collaboration with the team manager
Provide daily direction and communication so patient calls are answered in a timely, efficient, and knowledgeable manner
Evaluate processes and procedures and suggest methods to improve operations, efficiency, and service
Train Pharmacy Technicians on new processes and process changes
Create and maintain dashboards tracking team and individual productivity and performance
Provide regular performance feedback and coaching
Write and administer performance reviews for skill improvement
Maintain a high-quality work environment and establish procedures supporting company and departmental standards
Lead or participate in special and ongoing projects supporting area/process development
Partner with colleagues to maintain target metrics and a positive patient experience
Use appropriate judgment in upward communication regarding department or agent concerns
Monitor daily platform needs, including phone queues, DoseSpot, RX CareRequests, Salesforce, RXEffect, and team chats
Monitor and resolve Service Recovery cases
Maintain licensure and certification
Complete all Continuing Education expectations
Report to the Manager, Pharmacy Programs
Perform other duties as assigned

Requirements

What you’ll need

Minimum 2 years of previous management/supervisory/leadership experience
Healthcare Call center experience
Certified Pharmacy Technician (CPhT) certification required
Excellent leadership, team building, and management skills
Ability to multitask, prioritize, and manage time effectively
A flexible and positive attitude with a high level of integrity
An effective coach and trainer who can communicate with individuals with multiple different learning styles
Outstanding phone demeanor and etiquette
Computer proficiency, including Google Docs and Sheets
Able to give and receive feedback effectively
US work authorization
Designated virtual work location within the state and city where the colleague currently lives
Functioning phone and internet access sufficient to support work responsibilities
Minimum internet speeds of 10MB upload/100 MB download ability available at home
Ability to hardwire the computer into the modem/router
Quiet, compliant workspace meeting CVS Health and HIPAA guidelines
Workspace desk or table
Must provide own workspace furniture

Benefits

Comp & perks

Mission-focused career impacting change and measurably improving health outcomes for Medicare patients
Paid vacation and sick time
Investment/retirement 401K match options
Health insurance, vision, and dental benefits
Opportunities for leadership development
Continuing education stipends
New centers and flexible work environments
Opportunities for high levels of responsibility and rapid advancement
Company-provided work-from-home equipment, including a laptop, computer monitor, docking station, keyboard, mouse, and USB ethernet adapter
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources, based on eligibility