Account Manager – Analyst

CVS Health

. Serve as the client’s main point of contact and oversee day-to-day PBM operations .

Posted 10/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $43,888 - $102,081 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client relationship management and problem-solving within the healthcare sector, ensuring timely delivery of services and adherence to performance guarantees. Strong organizational and communication skills are essential for effective collaboration with clients and internal teams.

Highest-signal resume keywords

Client Services ExperienceAccount ManagementHealthcare Industry KnowledgeProblem Solving SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Relationship ManagementIssue ResolutionPerformance Guarantee ManagementCritical ThinkingCreative Solution Development

Soft Skills

Interpersonal CommunicationOrganizational SkillsTeam Collaboration

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

HealthcareInsuranceBenefit AccountsMedicaidMedicare Part D

About the role

Key responsibilities & impact

Serve as the client’s main point of contact and oversee day-to-day PBM operations
Liaise between clients and cross-functional internal teams
Ensure timely and successful delivery of client requests
Build long-lasting, mutually beneficial relationships with key business stakeholders
Manage resolution status for routine to complex client business requirements
Track issues and engage internal departments and client resources through resolution
Provide routine client updates on outstanding issues
Develop practical and creative solutions for complex situations
Engage appropriate internal or client resources to drive issue resolution
Drive resolution within deadlines and ensure Client Performance Guarantees are met
Travel as required, up to 20%

Requirements

What you’ll need

4 years of experience in a client services-based environment or previous account management experience
Excellent organizational skills
Excellent verbal and written interpersonal communication skills
Strong problem solving and critical thinking skills
Able to be on camera for meetings with reliable attendance
Bachelor’s Degree or equivalent work experience required
Ability to travel up to 20%, including flights, overnight stays, local travel on short notice, and other necessary travel
Prior healthcare experience managing insurance, healthcare, or benefit accounts preferred
Experience with Medicaid, Commercial, and/or Medicare Part D Plans preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay