Accounts Receivable Collector, Business-to-Consumer

CVS Health

. Contact customers by phone, email, and/or written correspondence regarding past-due account balances .

Posted 10/22/2026full-timeRemote • United StatesJunior💰 $17 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in consumer collections practices and payment arrangement processes while effectively managing high-volume workloads and maintaining compliance with applicable regulations. Strong communication and problem-solving skills are essential for resolving account issues and ensuring customer satisfaction.

Highest-signal resume keywords

Consumer Collections PracticesPayment Arrangement ProcessesMicrosoft Office ProficiencyHigh-Volume Call Center ExperienceAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementBilling SystemsDocumentation AccuracyProblem-SolvingConflict Resolution

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyProfessionalismTime Management

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Healthcare IndustryMedicaidMedicareThird-Party InsuranceConsumer Collection Regulations

About the role

Key responsibilities & impact

Contact customers by phone, email, and/or written correspondence regarding past-due account balances
Review account history, billing details, payment status, and notes when speaking to customers
Explain balances, due dates, payment expectations, and available resolution options
Negotiate payment arrangements within approved guidelines
Document collection activity, customer interactions, disputes, and follow-up actions in appropriate systems
Research account issues and work with internal teams to resolve billing discrepancies or payment concerns
Monitor assigned accounts and follow up consistently to drive resolution and reduce aging balances
Escalate complex, sensitive, or unresolved accounts according to established procedures
Maintain compliance with company policies and applicable consumer collection regulations
Support reporting needs, account reviews, and process improvement efforts
Meet individual and team productivity, quality, and collection performance expectations
Perform other duties as assigned

Requirements

What you’ll need

1-2 years of experience in an accounting, financial, and/or collections-based role
Demonstrated proficiency with Microsoft Office and account management or billing systems
Resides in Arizona or Ohio
Willingness to work Monday-Friday from 7am-3:30pm Arizona Time
Knowledge of consumer collections practices and payment arrangement processes
2+ years of experience in a high-volume call center environment
Strong verbal and written communication skills
Ability to handle difficult conversations professionally and with empathy
Strong attention to detail and accuracy in account review and documentation
Basic problem-solving and conflict resolution skills
Ability to manage a high-volume workload and prioritize follow-up activities
Knowledge of the healthcare industry, including Medicaid, Medicare, and third-party insurance
Ability to balance customer service with accountability for payment collection
Comfort working with performance goals, aging reports, and follow-up metrics
Ability to identify account issues and coordinate with internal partners for resolution
High school diploma or GED

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting colleagues' and families' physical, emotional, and financial well-being, based on eligibility