Accounts Receivable Collector – Business-to-Consumer

CVS Health

. Contact customers by phone, email and/or written correspondence regarding past-due account balances .

Posted 9/17/2026full-timeRemote • Maryland • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in consumer collections practices, account management, and effective communication to resolve billing issues while maintaining compliance with regulations. Proficient in managing high-volume workloads and achieving performance goals in a call center environment.

Highest-signal resume keywords

Consumer Collections PracticesAccount Management SystemsMicrosoft Office ProficiencyHigh-Volume Call Center ExperienceHealthcare Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing SystemsPayment Arrangement ProcessesAccount ReviewDocumentation AccuracyProblem-Solving Skills

Soft Skills

Verbal CommunicationWritten CommunicationEmpathyAttention to DetailConflict Resolution

Certifications & Qualifications

High School DiplomaGEDAssociate's Degree (Preferred)

Industry Keywords

MedicaidMedicareThird-Party InsuranceConsumer Collection RegulationsPerformance Goals

About the role

Key responsibilities & impact

Contact customers by phone, email and/or written correspondence regarding past-due account balances
Review account history, billing details, payment status and notes
Explain balances, due dates, payment expectations and available resolution options
Negotiate payment arrangements within approved guidelines
Document collection activity, customer interactions, disputes and follow-up actions in appropriate systems
Research account issues and work with internal teams to resolve billing discrepancies or payment concerns
Monitor assigned accounts and follow up to drive resolution and reduce aging balances
Escalate complex, sensitive or unresolved accounts according to established procedures
Maintain compliance with company policies and applicable consumer collection regulations
Support reporting needs, account reviews and process improvement efforts
Meet individual and team productivity, quality and collection performance expectations
Perform other duties as assigned

Requirements

What you’ll need

1-2 years of experience in an accounting, financial, and/or collections-based role
Demonstrated proficiency with Microsoft Office and account management or billing systems
High school diploma or GED
Knowledge of consumer collections practices and payment arrangement processes
2+ years of experience in a high-volume call center environment
Strong verbal and written communication skills
Ability to handle difficult conversations professionally and with empathy
Strong attention to detail and accuracy in account review and documentation
Basic problem-solving and conflict resolution skills
Ability to manage a high-volume workload and prioritize follow-up activities
Knowledge of the healthcare industry, including Medicaid, Medicare and third-party insurance
Ability to balance customer service with accountability for payment collection
Comfort working with performance goals, aging reports and follow-up metrics
Ability to identify account issues and coordinate with internal partners for resolution
Associate’s degree listed as a preferred qualification
Must reside in Maryland based on the employer-selected location field

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility