Analyst, Account Client Management

CVS Health

. Act as the operational owner for member journey processes and client collateral .

Posted 10/27/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $21 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong operational ownership of member journey processes and client collateral, with expertise in data analysis and organizational skills. Proficient in managing client inquiries and facilitating effective communication across teams.

Highest-signal resume keywords

Client Support ExperienceGoogle Suite ProficiencyMeeting Administration ExpertiseData Analysis Using ExcelKnowledge of Medicare and Medicaid

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Process ManagementData OrganizationTask PrioritizationCopywritingProofreadingAction Item TrackingMeeting FacilitationClient Communication

Soft Skills

Strong Organizational SkillsExcellent Verbal CommunicationDetail-OrientedAdaptability in Fast-Paced Environments

Tools & Technologies

Microsoft ExcelGoogle SheetsAsanaJiraConfluencePowerBI

Industry Keywords

MedicareMedicaidCommercial Plan StructuresClient Grievance Resolution

About the role

Key responsibilities & impact

Act as the operational owner for member journey processes and client collateral
Implement requested updates and resolve ad-hoc inquiries
Track open action items and ensure timely follow-through
Prepare and circulate agendas and decks for client-facing calls and internal team syncs
Capture comprehensive meeting minutes and track action items
Document and track open items and deliverables from client meetings and email correspondence
Manage routine ad-hoc client inquiries by collaborating across internal departments
Coordinate intake, internal routing, and client-facing resolution of member grievances
Partner with Production, Business Analysts, and Data Relationship Managers to maintain operational workflows and account alignment
Document and communicate client nuances within client profiles, account records, and tracking sheets

Requirements

What you’ll need

2+ years of relevant experience in operations, client support, or administrative account coordination
Strong proficiency in Google Suite (Gmail, Sheets, Slides) and Microsoft Excel
Experience with meeting administration, including agenda preparation, detailed note-taking, and action item tracking
Strong organizational skills
Excellent task prioritization skills in a remote, fast-paced environment
Ability to explain operational processes and seek clarification in complex situations
Expertise in reviewing, analyzing, and organizing data using Excel
Familiarity with project management or collaboration tools such as Asana, Jira, Confluence, and PowerBI is a plus
Direct client-facing experience with clear verbal and written communication
Knowledge of Medicare, Medicaid, and Commercial plan structures
Familiarity with AI agent technologies and their application to data analysis and answering complex questions
Proficiency in copywriting, proofreading, or editing
Experience facilitating and presenting to clients and matrixed teams several times a week for 1+ years
Bachelor’s degree in business, health care, operations management, or related field; equivalent combination of experience and training may be considered instead of a formal degree

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay