Analyst, Account Manager

CVS Health

. Develop basic account plans and strategies to support customer satisfaction, retention, and business growth .

Posted 9/21/2026full-timeRemote • United StatesJunior💰 $43,888 - $85,068 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong account management capabilities with a focus on customer satisfaction, retention, and business growth. Proficient in analyzing performance metrics and coordinating eligibility and enrollment activities while maintaining effective communication with customers and internal partners.

Highest-signal resume keywords

Account ManagementCustomer ServiceData AnalysisSalesforce ProficiencyHealth Insurance Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisBenefit AdministrationEligibility CoordinationDocumentation ReviewBilling Assistance

Soft Skills

Organizational SkillsAttention to DetailProblem-Solving SkillsEffective CommunicationTeam Collaboration

Tools & Technologies

SalesforceMicrosoft Office

Industry Keywords

Health Care OperationsEmployee BenefitsPlan DocumentsSummary of Benefits and CoverageCustomer Relationship Management

About the role

Key responsibilities & impact

Develop basic account plans and strategies to support customer satisfaction, retention, and business growth
Analyze customer data, performance metrics, and service trends to identify opportunities for improvement and support account management initiatives
Build and maintain working relationships with customers, brokers, and internal business partners
Participate in customer meetings and communications to support account management activities and address customer needs
Coordinate eligibility and enrollment activities, including site additions, urgent enrollments, digital ID card requests, and member eligibility verification
Review benefit grids, plan documents, Summary of Benefits and Coverage materials, and other customer-facing documents for accuracy and completeness
Support renewals through grid review, rate validation, benefit comparisons, documentation review, and deliverable coordination
Assist with billing, commission, and other account-related inquiries and issue resolution
Research customer, broker, and member issues, manage escalations, and coordinate timely resolution
Maintain customer records, activities, service requests, and account updates in Salesforce
Assist with implementation, renewal, and account management projects by tracking tasks, timelines, documentation, and action items
Contribute to team meetings, process improvement initiatives, and collaborative projects

Requirements

What you’ll need

1-2 years of relevant experience in account management, customer service, health care operations, benefits administration, or a related field
Strong organizational skills with the ability to manage multiple requests, priorities, and deadlines
Demonstrated attention to detail when reviewing benefit information, customer materials, and plan documentation
Effective written and verbal communication skills
Strong problem-solving skills and the ability to coordinate with multiple business partners
Ability to work independently while contributing effectively within a collaborative team environment
Proficiency with Microsoft Office applications
Bachelor's degree or equivalent combination of education and relevant work experience
Preferred: Medical carrier, health insurance, employee benefits, or benefits administration experience
Preferred: Experience supporting employer groups, brokers, customers, or members
Preferred: Familiarity with eligibility, enrollment, plan documents, or Summary of Benefits and Coverage requests
Preferred: Experience using Salesforce or a comparable customer relationship management platform
Preferred: Experience working with cross-functional or geographically dispersed teams

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being