Analyst, Account Manager

CVS Health

. Serve as the primary account management contact for assigned client stakeholders within designated geographic regions .

Posted 9/24/2026full-timeRemote • United StatesMid-LevelSenior💰 $43,888 - $76,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Relationship Management, focusing on proactive account management, strategic communication, and process improvement within the healthcare sector. Capable of analyzing data to enhance service delivery and client satisfaction while ensuring compliance with industry standards.

Highest-signal resume keywords

Client Relationship ManagementHealthcare OperationsStrategic Account ManagementData AnalysisProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisPerformance ReportingProject CoordinationHealthcare OperationsService Delivery

Soft Skills

Problem SolvingIssue ResolutionCustomer Service ExcellenceCross-Functional CollaborationExecutive Communication

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Account ManagementClient StakeholdersService PerformanceCompliance RequirementsHealthcare Access

About the role

Key responsibilities & impact

Serve as the primary account management contact for assigned client stakeholders within designated geographic regions
Provide proactive account management support aligned with client objectives, contractual commitments, and organizational business goals
Lead client meetings, training sessions, and presentations
Coordinate and resolve complex issues involving benefits administration, eligibility, claims processing, provider reimbursement, medical assistance, care coordination, and healthcare access worldwide
Partner with Operations, Clinical Services, Network Management, Medical Assistance, Claims, Product, and Technology teams
Monitor service performance, client trends, escalations, and KPIs
Support global healthcare access initiatives with vendor and network partners
Identify service gaps, determine root causes, and develop actionable solutions
Develop and deliver education, training, and communication programs
Create and maintain educational materials, account resources, and training content
Ensure adherence to SLAs, SOPs, compliance requirements, and escalation protocols
Coordinate member-facing communications, educational materials, provider directories, client microsites, and account-specific resources
Advocate for client needs across cross-functional teams
Support process improvement initiatives
Maintain account documentation, issue logs, service reports, and action plans
Manage time-sensitive communications and client requests across geographic regions and time zones
Identify emerging trends, risks, and opportunities and recommend improvements to healthcare access, member experience, and account performance

Requirements

What you’ll need

3 years experience in Client Relationship Management
Problem Solving and Issue Resolution
Customer Service Excellence
Strategic Account Management
Healthcare Operations and Service Delivery
Cross-Functional Collaboration
Executive and Client Communication
Data Analysis and Performance Reporting
Process Improvement
Project Coordination
Bachelor's Degree or equivalent years of service in the health care industry

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being