Analyst – Outreach Coordinator

CVS Health

. Coordinate member outreach to ensure effective use of health plan benefits .

Posted 10/7/2026full-timeRemote • Louisiana • United StatesJuniorMid-Level💰 $21 - $37 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in member outreach and health education, with a strong focus on improving health outcomes for Medicaid and Medicare populations. Proficient in data management and regulatory compliance, with exceptional communication skills to effectively engage with members.

Highest-signal resume keywords

Member Outreach ExperienceHealth Care MarketingCustomer Service ExperienceData Management ExperienceHEDIS Quality Initiatives

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Health EducationData AnalysisProject ManagementAttention to DetailRegulatory Compliance

Soft Skills

Verbal CommunicationWritten CommunicationIndependent Work

Tools & Technologies

MS Office SuiteQuickBaseQNXT

Certifications & Qualifications

High School Diploma

Industry Keywords

MedicaidMedicareHealthcare Effectiveness Data and Information SetMember Health Outcomes

About the role

Key responsibilities & impact

Coordinate member outreach to ensure effective use of health plan benefits
Ensure member receipt of important clinical services
Improve member health outcomes within the Medicaid or Medicare population
Respond to member inquiries in person, via telephone, and in writing
Support Healthcare Effectiveness Data and Information Set (HEDIS) quality initiatives
Support regulatory and contractual requirements, including outreach to noncompliant members
Support medical record capture for HEDIS medical record review and abstraction of supplemental data

Requirements

What you’ll need

2+ years’ member outreach, health care marketing, and/or other health education experience
1+ years of customer service or call center experience
1+ years of experience working with data
Ability to work independently with a high attention to details
Exceptional verbal and written communication skills
2+ years’ experience using personal computer, keyboard navigation, navigating multiple systems and applications; and using MS Office Suite applications (Teams, Outlook, Word, Excel, etc.)
High School Diploma (REQUIRED)
QuickBase experience (preferred)
QNXT experience (preferred)
Project management experience (preferred)
Analytic experience (preferred)

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being