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Associate Manager, Clinical Health Services
CVS Health. Oversee Integrated Care Management (ICM) and Long-Term Services and Supports (LTSS) healthcare case management staff .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Integrated Care Management and Long-Term Services and Supports, with a strong focus on clinical interventions, compliance with healthcare regulations, and effective team collaboration. Proficient in utilizing digital tools and managing healthcare case management staff to achieve operational and quality objectives.
Highest-signal resume keywords
Registered Nurse (RN) LicenseLicensed Clinical Social Worker (LCSW)Licensed Clinical Professional Counselor (LCPC)Clinical Health Services Policy ImplementationAdvanced Problem Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Clinical Work ExperienceMedical Terminology KnowledgeChange Management ImplementationExecution and Delivery SkillsDigital Literacy SkillsEHR Portal AccessTechnical TroubleshootingCost-Benefit EvaluationApplication ExpertisePerformance Initiative Evaluation
Soft Skills
Collaboration SkillsTeamwork SkillsGrowth MindsetCommunication SkillsDecision Making Skills
Tools & Technologies
Microsoft Office 365Google WorkspaceVPN AccessMultiple Monitors UsageVirtual Meeting Platforms
Certifications & Qualifications
Active and Unrestricted RN LicenseActive and Unrestricted LCSW LicenseActive and Unrestricted LCPC License
Industry Keywords
Integrated Care ManagementLong-Term Services and SupportsHealthcare Case ManagementCOBRAEMTALAMedicare RegulationsHIPAA ComplianceHealthcare PoliciesQuality ObjectivesFinancial Objectives
About the role
Key responsibilities & impact- Oversee Integrated Care Management (ICM) and Long-Term Services and Supports (LTSS) healthcare case management staff
- Progress initiatives for high-performing health service teams
- Collaborate with Health Services managers to ensure consistency and accuracy in clinical interventions
- Complete tasks supporting financial, operational, and quality objectives
- Serve as a key resource for healthcare members regarding governmental, state, local, and legal initiatives, including COBRA, EMTALA, and Medicare regulations
- Implement and sustain Clinical Health Services policies, procedures, action plans, initiatives, and strategies
- Provide application expertise to Health Services account managers to support client retention and resource utilization
- Partner with patient resources, divisional management, Clinical Education, and other departments to evaluate performance initiatives and recommend training
- Implement change management plans for new or enhanced initiatives
- Facilitate regular staff meetings on policies, procedures, and expectations
Requirements
What you’ll need- 5+ years clinical work experience
- Active and unrestricted applicable license/certification in the state of residence: Registered Nurse (RN), Licensed Clinical Social Worker (LCSW), or Licensed Clinical Professional Counselor (LCPC)
- Associate's Degree (REQUIRED)
- Advanced problem solving and decision making skills
- Advanced knowledge of medical terminology
- Advanced collaboration and teamwork skills
- Advanced growth mindset skills
- Advanced skills in execution and delivery
- Ability to evaluate relative costs and benefits of potential actions
- Advanced digital literacy skills
- Direct/hardwired internet connection to a modem/router within 7 feet of the computer
- Minimum internet speed of 25 Mbps download and 3 Mbps upload
- Quiet, secure, private designated home workspace compliant with CVS Health and HIPAA guidelines
- Ability to use multiple monitors and navigate multiple applications
- Ability to communicate through email, calendar invites, Teams messaging, and virtual meetings
- Experience with Microsoft Office 365 or similar Google Workspace applications
- Ability to access secure systems such as VPN and EHR portals and follow security practices
- Ability to troubleshoot common technical issues independently
- Openness to learning new skills
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Company-provided equipment (keyboard, monitor, computer, headset, etc.)
- CVS Health bonus, commission or short-term incentive program eligibility