Associate Manager, Clinical Health Services – Multi-region

CVS Health

. Develop, implement, support, and promote Health Services strategies, tactics, policies, and programs for Aetna OhioRISE .

Posted 11/12/2026full-timeRemote • Ohio • United StatesJuniorMid-Level💰 $80,340 - $173,040 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and implementing health services strategies while managing clinical teams to achieve operational and quality objectives. Proficient in compliance with policies and procedures, performance management, and effective communication with stakeholders.

Highest-signal resume keywords

Active Ohio Independent LicensureMaster's Degree In Behavioral Health2+ Years Experience Leading Large TeamsExperience With Microsoft Office 365Managed Care Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical Team ManagementPerformance ManagementData Evaluation And InterpretationBest-Practice ImplementationChange ManagementKPI AchievementTechnical TroubleshootingMulti-System NavigationVirtual Meeting FacilitationHIPAA Compliance

Soft Skills

Effective CommunicationTeam LeadershipCollaborationProblem-SolvingAdaptability

Tools & Technologies

Microsoft Office SuiteSharePointTeamsVPNEHR PortalsQuickBase

Certifications & Qualifications

Ohio Independent LicensureCompact Licensure (if applicable)

Industry Keywords

Managed CareMedicaidBehavioral HealthClinical InterventionsCustomer Implementation

About the role

Key responsibilities & impact

Develop, implement, support, and promote Health Services strategies, tactics, policies, and programs for Aetna OhioRISE
Oversee and manage clinical team processes and develop high-performing teams
Reinforce clinical philosophy, programs, policies, and procedures
Communicate strategic plans and tactics
Ensure implementation of tactics to achieve cost and quality outcomes
Create direction and communicate business cases for change
Identify and implement best-practice approaches and innovations
Meet financial, operational, and quality objectives of the unit
Manage assigned team day to day and ensure adherence to established practices, policies, and procedures
Collaborate with functional area managers on clinical interventions supporting plan sponsors
Develop, initiate, monitor, and communicate performance expectations
Serve as a customer and Account Team point of contact, participate in customer meetings, and support new customer implementation
Participate in staff recruitment and hiring
Assess developmental needs and implement action plans supporting high-performing teams
Lead change efforts and serve as a model change agent
Maintain compliance with policies and procedures and implement them at employee level
Evaluate and interpret data, identify improvement areas, and implement interventions to improve outcomes
Address performance management needs for direct reports
Meet or exceed KPIs and business metrics for the managed team
Work with internal, external, and state regulatory personnel and provide prompt remediation
Travel to surrounding Ohio regions, New Albany corporate office, or other Ohio areas as needed

Requirements

What you’ll need

Active Ohio, West Virginia, Kentucky, Virginia, or Louisiana unrestricted state independent licensure in an applicable functional area such as RN (BSN/MA), LPCC, LPCC-S, LISW, or LISW-S
Master's degree in behavioral health field
Any licensure outside of Ohio must obtain compact licensure to work in Ohio within 60 days of hire
2+ years’ experience leading and managing large teams
2+ years’ experience with personal computer, keyboard, mouse, multi-system navigation, and MS Office Suite applications including Outlook, Word, Excel, SharePoint, and Teams
Reliable transportation and willingness and ability to travel in the assigned region up to 10% of the time
Direct/hardwired internet connection to a modem/router within 7 feet of the computer, or capability to meet the same requirements wirelessly
Minimum internet speed of 25 Mbps download and 3 Mbps upload
Quiet, secure, private designated home virtual work location compliant with CVS Health and HIPAA guidelines
Must work within the state and city where currently living
Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously
Ability to use email, calendar invites, Teams messaging, and virtual meetings
Experience with Microsoft Office 365 or similar Google Workspace applications
Ability to log in to secure systems such as VPN and EHR portals, secure devices, manage strong passwords, and recognize suspicious emails or links
Ability to troubleshoot common technical issues independently
Preferred: managed care experience
Preferred: Medicaid experience
Preferred: familiarity with QuickBase
Preferred: remote work experience
Preferred: 5+ years’ experience in clinical area of expertise
Preferred: experience working with children, adolescents, and young adults

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources based on eligibility
Company-provided equipment (keyboard, monitor, computer, headset, etc.)