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Behavioral Health Residential Coordinator
CVS Health. Coordinate residential treatment facility referrals and admissions for members approved for out-of-home behavioral health residential treatment across multiple levels of care .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in behavioral health coordination, including managing residential treatment referrals, collaborating with interdisciplinary teams, and applying clinical judgment to ensure quality outcomes. Proficient in utilizing electronic documentation systems and Microsoft Office, particularly Excel, to maintain accurate records and support operational initiatives.
Highest-signal resume keywords
Behavioral Health Utilization ManagementCase ManagementCare CoordinationArizona Behavioral Health RegulationsCritical Thinking
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Residential Treatment CoordinationReferral ManagementClinical DocumentationCrisis InterventionDischarge PlanningAdolescent Behavioral HealthResource UtilizationProcess ImprovementData TrackingQuality Management
Soft Skills
Effective CommunicationOrganizational SkillsProblem-SolvingCollaborationCultural Competence
Tools & Technologies
Microsoft OfficeElectronic Documentation Systems
Industry Keywords
Medicaid Managed CareCommunity-Based TreatmentBehavioral Health Network OperationsInterdisciplinary Case ReviewsPerson-Centered Services
About the role
Key responsibilities & impact- Coordinate residential treatment facility referrals and admissions for members approved for out-of-home behavioral health residential treatment across multiple levels of care
- Identify clinically appropriate participating residential treatment providers based on members’ treatment needs
- Manage residential referrals by distributing referrals, tracking provider responses, and maintaining accurate facility activity documentation
- Collaborate with behavioral health homes, treating providers, and community partners to ensure timely submission of clinical information for facility reviews
- Monitor referral status and facility timelines to promote timely access to care and minimize treatment delays
- Serve as a primary contact for residential treatment providers, behavioral health homes, and internal stakeholders regarding facility-related questions and coordination needs
- Respond to facility disruptions, denials, or changes in member circumstances by coordinating alternative treatment options
- Participate in utilization management rounds and interdisciplinary case reviews; present member cases and provide operational support
- Facilitate and participate in meetings with behavioral health residential providers to support collaboration, resolve barriers, and improve facility outcomes
- Partner with Care Management, Utilization Management, Quality Management, and other departments to support continuity of care
- Identify and elevate concerns and assist leadership with addressing them
- Maintain accurate case documentation, referral records, and tracking tools according to organizational, regulatory, and departmental requirements
- Support departmental projects, process improvements, reporting activities, and operational initiatives related to residential treatment coordination and utilization management
- Apply care coordination principles, clinical judgment, and established policies to promote quality outcomes and appropriate resource utilization
- Perform other duties as assigned
Requirements
What you’ll need- 2+ years of experience with Arizona behavioral health system, behavioral health network operations, and community-based treatment resources
- Proficiency in Microsoft Office applications, particularly Excel, and electronic documentation systems
- Willingness to travel up to 10% of the time within Arizona
- Bachelor's degree in Behavioral Health, Psychology, Social Work, Human Services, Healthcare Administration, or a related field
- Experience working in behavioral health utilization management, case management, care coordination, discharge planning, residential treatment, or a related healthcare setting
- Experience coordinating services with residential treatment providers, behavioral health homes, and community partners
- Knowledge of Medicaid managed care and Arizona behavioral health regulations and processes
- Experience working with adolescent behavioral health populations
- Strong critical thinking, problem-solving, and decision-making skills
- Ability to assess complex situations, prioritize competing demands, and respond effectively in urgent circumstances
- Excellent organizational skills with the ability to manage multiple cases, referrals, and deadlines simultaneously
- Effective verbal and written communication skills with diverse clinical staff, members, providers, behavioral health homes, and community partners
- Ability to build collaborative relationships and work effectively across interdisciplinary teams
- Ability to handle sensitive and confidential information ethically and responsibly
- Digital literacy and ability to function effectively in a virtual, desk-based work environment
- Cultural competence and commitment to providing person-centered services to diverse populations
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- CVS Health bonus, commission or short-term incentive program in addition to base pay