Bilingual Customer Service Representative – Broker Services, English/Spanish

CVS Health

. Provide professional and accurate customer support in English and Spanish for routine and complex inquiries .

Posted 11/9/2026full-timeRemote • United StatesMid-LevelSenior💰 $17 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates bilingual proficiency in English and Spanish, providing exceptional customer support while effectively navigating multiple systems and adhering to established policies and procedures. Strong analytical and problem-solving skills are essential for resolving inquiries and processing documentation accurately.

Highest-signal resume keywords

Bilingual Proficiency In English And SpanishCustomer SupportResearch And Problem-Solving SkillsData Entry And Documentation SkillsAttention To Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryDocumentationResearch SkillsProblem-Solving SkillsContract ProcessingCertification VerificationCommission ReviewCredentialingRegulatory ComplianceMulti-System Navigation

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationCustomer-Focused ApproachEmpathyAccountability

Certifications & Qualifications

High School Diploma Or Equivalent (GED)

Industry Keywords

Customer SupportBrokerage InquiriesMedicare ContractsProducer EligibilityBackground Check Review

About the role

Key responsibilities & impact

Provide professional and accurate customer support in English and Spanish for routine and complex inquiries
Research and resolve customer issues
Educate customers on applicable plans, policies, procedures, tools, and resources
Document customer interactions
Coordinate with appropriate teams when additional review is required
Handle inbound brokerage inquiries related to application status, contracting, appointments, certifications, commissions, and producer eligibility
Process Medicare contracts and appointments
Verify certifications
Review commission inquiries
Perform data entry
Assist with credentialing and recredentialing questions
Support background check review and documentation

Requirements

What you’ll need

Bilingual proficiency in English and Spanish, with the ability to communicate effectively with customers in both languages
Must be located in either Eastern or Central Time Zone
Strong verbal and written communication skills with a customer-focused and empathetic approach
Strong research, problem-solving, and analytical skills
Ability to navigate multiple systems, applications, and resources simultaneously
Strong attention to detail and accuracy when processing contracts, appointments, certifications, commissions, and producer information
Ability to understand and apply established policies, procedures, and regulatory requirements
Strong data entry and documentation skills
Ability to manage multiple priorities in a fast-paced service environment
Demonstrated accountability and ownership in researching and resolving customer inquiries
High school diploma or equivalent (GED) required

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility