Call Center Pharmacy Technician I

CVS Health

. Act as a liaison between patients, providers, and pharmacists .

Posted 11/2/2026full-timeRemote • Illinois • United StatesJunior💰 $17 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient liaison activities, medication refill processes, and effective communication with healthcare providers. Proficient in utilizing electronic medical records and maintaining high standards of customer service in a remote work environment.

Highest-signal resume keywords

Retail Pharmacy ExperienceActive Pharmacy Technician LicenseCertified Pharmacy Technician (CPhT)Bilingual SpanishHigh-Quality Customer Service

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Medication Renewal RequestsElectronic Medical Record PlatformPatient Appointment SchedulingPC SkillsGoogle Suite Proficiency

Soft Skills

Effective CommunicationCustomer Service OrientationAbility to Work IndependentlyAttention to Detail

Tools & Technologies

MS OfficeElectronic PlatformsTriage Nurse Line

Certifications & Qualifications

Certified Pharmacy Technician (CPhT)Pharmacy Technician License

Industry Keywords

Patient LiaisonMedication RefillRemote Work ExperienceContinuing EducationHealthcare Coordination

About the role

Key responsibilities & impact

Act as a liaison between patients, providers, and pharmacists
Field inbound calls for refill requests and investigate refill status
Fulfill medication renewal requests according to process standards and policies
Contact patients and assist or remind them to obtain medication refills
Make outbound calls to pharmacies on patients’ behalf
Handle 40–50 inbound calls and/or 60–80 outbound calls per day
Coordinate with center care teams to overcome refill barriers
Use the electronic medical record platform to send requests and updates to field care teams
Document clear and precise information in applicable electronic platforms
Capture and document all patient requests before ending calls
Monitor the CareReq queue and complete open requisitions
Arrange transportation for center visits
Schedule off-cadence or requested patient appointments
Use the triage nurse line and warm transfers for acute healthcare concerns
Maintain a private, distraction-free home office that protects patient information
Meet and exceed departmental metrics and stay informed of metric updates
Complete continuing education and perform other assigned duties

Requirements

What you’ll need

Minimum 1 year of retail pharmacy experience required
Active Pharmacy Technician License in the state of residence
Certified Pharmacy Technician (CPhT) certification required
High school diploma or equivalent required
Bilingual Spanish preferred; medical Spanish a plus
Strong working knowledge of MS Office and Google Suite preferred
Proficient PC skills and computer literacy
Basic Google Suite skills and ability to navigate systems
Prior remote work experience
Ability to obtain high-speed internet and hardwire equipment to router/modem
Distraction-free and private remote work environment
Reliable dependent care during working hours
Ability to provide own transportation when on-site support is required for employees within 50 miles of a physical OSH location/center
Ability to participate in classroom-style remote training sessions
Ability to execute daily responsibilities with minimal supervision
Demonstrated ability to deliver high-quality customer service
Ability to deliver confident and professional service to Oak Street Health patients and internal partners
US work authorization
Ability to maintain licensure and certification
Completion of all Continuing Education expectations

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Career development opportunities and structured progression from Pharmacy Technician I to Pharmacy Technician II