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Call Center Service Advocate I
CVS Health. Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments .
About the role
Key responsibilities & impact- Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments
- Provide courteous and professional service to patients and address inquiries and concerns
- Accurately enter patient information and appointment details into the scheduling system
- Communicate appointment details and necessary instructions clearly
- Address and resolve scheduling conflicts or issues
- Collaborate with medical staff and other departments to ensure smooth scheduling operations
- Conduct follow-up calls to confirm appointments and provide reminders
- Maintain accurate records of patient interactions and transactions
- Perform other assigned duties or special projects
- Work assigned 40-hour schedules based on business needs; some schedules may include one weekend shift
Requirements
What you’ll need- High School diploma or equivalent required
- 1 year of customer service experience
- Proficient PC skills and computer literacy
- Basic Google Suite skills
- Ability to navigate systems
- Prior remote work experience
- Ability to obtain high-speed internet and hardwire equipment to router/modem
- Distraction-free and private remote work environment
- Reliable dependent care during working hours
- Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center
- Ability to participate in classroom-style remote training sessions
- Conscientiousness, professionalism, and reliability in a remote work environment
- Ability to multitask, prioritize, and manage time effectively
- Outstanding phone demeanor and etiquette
- High level of integrity
- Proficient PC skills, including basic Microsoft Excel skills
- US work authorization
- Spanish, Mandarin, Cantonese, or Polish speakers preferred
- Some undergraduate education preferred
- Call center environment experience preferred
- Experience with EMR documentation preferred
Benefits
Comp & perks- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
- Full-time comprehensive benefits package