Care Management Associate

CVS Health

. Conduct telephonic outreach to and enroll eligible Medicaid members .

Posted 11/9/2026full-timeRemote • Connecticut • United StatesJuniorMid-Level💰 $19 - $42 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates effective communication and organizational skills while managing multiple priorities in a healthcare setting. Proficient in telephonic outreach, documentation, and adherence to regulatory and accreditation guidelines.

Highest-signal resume keywords

Telephonic OutreachCustomer Service SkillsDocumentation in Electronic Member RecordsHealthcare CoordinationBilingual (Spanish)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryBasic Medical TerminologyCare Management ConceptsMicrosoft WordMicrosoft OutlookMicrosoft Excel

Soft Skills

Effective CommunicationOrganizational SkillsAttention to DetailAdaptabilityTeam Collaboration

Industry Keywords

MedicaidRisk ManagementConfidentialityQuality Management ProcessesRegulatory GuidelinesAccreditation Requirements

About the role

Key responsibilities & impact

Conduct telephonic outreach to and enroll eligible Medicaid members
Engage members using caring and behavioral interviewing techniques
Provide direct member outreach and engagement
Facilitate case assignment and connect identified members to care managers through warm transfer
Support implementation of care plans and promote effective utilization of healthcare services
Provide comprehensive coordination of healthcare services
Answer telephone calls, take messages, research information, and assist in solving problems
Maintain accurate and complete documentation meeting risk management, regulatory, and accreditation requirements
Protect confidentiality of member information and follow company confidentiality policies
Support team members and contribute to Hub efficiency, productivity, quality, and care management processes

Requirements

What you’ll need

Must sit in the Eastern Time Zone
Effective communication, telephonic and organizational skills
Ability to manage multiple priorities and adapt to change
Ability to meet daily metrics with speed, accuracy and a positive attitude
Strong customer service skills
Attention to privacy, confidentiality, quality management processes, regulatory and accreditation guidelines, and company policies and procedures
Ability to complete detailed documentation in electronic member records
Ability to work independently and meet deliverables and deadlines
Ability to participate effectively in a multidisciplinary team
High School Diploma plus experience
2–4 years’ experience in healthcare field preferred
Experience with Microsoft Word, Outlook, and Excel preferred
Data entry and documentation within member records preferred
Familiarity with basic medical terminology and care management concepts preferred
Flexibility to work occasional nights and weekends outside standard business hours spanning 8:00 am to 8:00 pm
Strong organizational, verbal and written communication skills
Bilingual (Spanish) preferred

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being