Care Management Associate

CVS Health

. Conduct outbound member outreach and engagement activities .

Posted 11/10/2026full-timeRemote • Florida • United StatesJuniorMid-Level💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong communication and organizational skills while effectively managing multiple tasks in a fast-paced care management environment. Proficient in Microsoft Office applications and experienced in customer service and administrative support within healthcare settings.

Highest-signal resume keywords

Strong Communication SkillsCustomer Service ExperienceOrganizational SkillsProficiency in Microsoft OfficeExperience in Care Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryCare Management SystemsHealth Risk AssessmentsAppointment SchedulingReferral Processing

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingCollaboration

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareMedicaidCare ManagementCustomer ServiceAdministrative Support

About the role

Key responsibilities & impact

Conduct outbound member outreach and engagement activities
Support scheduling of assessments and care management appointments
Process referrals and assist with care management enrollment activities
Administer questionnaires and health risk assessments as directed
Provide appointment reminders and post-appointment follow-up
Document activities and enter data into care management systems
Respond to phone queue inquiries and route issues appropriately
Support care managers with administrative and non-clinical coordination activities
Assist with authorization-related tasks and other operational workflows
Collaborate with Case Managers, Clinical Case Managers, providers, members, and caregivers to support timely and effective care management services

Requirements

What you’ll need

Strong communication, customer service, and organizational skills
Strong verbal and written communication skills
Ability to work effectively in a fast-paced care management environment
Proficiency with Microsoft Office applications and data entry systems
Ability to manage multiple tasks and work in a fast-paced environment
High School Diploma or GED required
Experience in customer service, healthcare, care management, Medicaid, or administrative support preferred

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program in addition to base pay range, if eligible