Care Management Associate

CVS Health

. Communicate with healthcare providers and other parties to support member care and treatment needs .

Posted 11/11/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $19 - $35 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills in a healthcare setting, effectively coordinating care and treatment needs while working independently in a remote environment. Proficient in using Microsoft Office 365 and navigating secure systems to support member care.

Highest-signal resume keywords

Customer Service ExperienceHealthcare CoordinationMicrosoft Office 365 ProficiencyRemote Work CapabilityHIPAA Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceCare CoordinationTechnical Issue ResolutionEHR Portal NavigationInternet Connection Management

Soft Skills

CommunicationCollaborationAdaptability

Tools & Technologies

Microsoft Office 365VPNTeams MessagingVirtual Meeting Platforms

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcareMember CareHIPAA GuidelinesRemote Team Collaboration

About the role

Key responsibilities & impact

Communicate with healthcare providers and other parties to support member care and treatment needs
Deliver exceptional customer service in a fast-paced environment
Identify referral opportunities for additional products, services, and programs
Work independently while collaborating with a remote team
Coordinate care for members and providers
Assist with treatment-related needs
Identify opportunities to connect members with additional programs and services
Work Monday-Friday, 10:00 AM-7:00 PM CST, with hours subject to business needs
Work approximately 40 hours per week

Requirements

What you’ll need

Must live within 45 minutes of 7034 Alamo Down’s Pkwy, San Antonio, TX
1+ year of customer service experience in a healthcare or medical setting
High School Diploma or GED required
Ability to work independently in a remote environment
Ability to obtain a direct/hardwired internet connection to a modem/router within 7 feet of the computer
Minimum internet speed of 25 Mbps download and 3 Mbps upload
WiFi and satellite internet are not permitted
Quiet, secure, private designated home workspace compliant with CVS Health and HIPAA guidelines
Must work within the state and city where currently living
Must provide workspace furniture, such as a desk or standing desk
Comfortable setting up and using multiple monitors and navigating multiple applications simultaneously
Ability to communicate via email, calendar invites, Teams messaging, and virtual meetings
Experience with Microsoft Office 365 applications or similar Google Workspace applications
Ability to log in to secure systems such as VPN and EHR portals
Ability to manage strong passwords and recognize suspicious emails or links
Ability to resolve common technical issues independently
Openness to learning new skills as the workplace environment evolves

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to the base pay range
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Company-provided equipment (keyboard, monitor, computer, headset, etc.)