Care Management Coordinator

CVS Health

. Manage complex cases in the community across child-serving systems .

Posted 10/14/2026full-timeOhio • United StatesJuniorMid-Level💰 $21 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and behavioral health, with a strong focus on community-based services for children and families. Proficient in conducting evaluations, coordinating care plans, and engaging members through motivational interviewing.

Highest-signal resume keywords

Case ManagementBehavioral Health ExperienceMotivational InterviewingCommunity-Based ServicesOhio Delivery Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive EvaluationsBenefit Plan EvaluationQuality Management ProcessesChild and Family CounselingCrisis Intervention

Soft Skills

CollaborationCoachingNegotiationCommunicationProblem-Solving

Tools & Technologies

MS Office SuiteOutlookWordExcelSharePoint

Certifications & Qualifications

Bachelor's DegreeNon-Licensed Master Level Clinician

Industry Keywords

Child WelfareDevelopmental DisabilitiesJuvenile JusticePublic Sector Human ServicesFamily Systems

About the role

Key responsibilities & impact

Manage complex cases in the community across child-serving systems
Conduct comprehensive evaluations of referred members' needs and eligibility
Evaluate benefit plans and internal and external programs/services
Identify high-risk factors and service needs, with appropriate referral to clinical case management or crisis intervention
Coordinate and implement assigned care plan activities and monitor progress
Consult with case managers, supervisors, Medical Directors, and health/behavioral health programs to overcome barriers
Present cases at case conferences for multidisciplinary review
Collaborate with members' Child and Family Teams
Identify and escalate quality-of-care issues
Negotiate appropriate options and services to meet members' healthcare needs
Use motivational interviewing to promote member engagement and behavior changes
Provide coaching, information, and support for independent medical and healthy lifestyle choices
Help members participate knowledgeably in healthcare decision-making
Serve as a single point of contact and address immediate gaps in care and access
Apply case management and quality management processes in compliance with regulatory, accreditation, and company guidelines

Requirements

What you’ll need

2+ years of experience in behavioral health, social services, or human services
2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth, and their family/caregivers
2+ years of experience in family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development
2+ years of experience with Ohio delivery systems, including local community networks and resources
Willing and able to travel within the assigned region up to 50% of the time
Reliable transportation required
Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed
Bachelor's degree or non-licensed master level clinician required
Must reside in Ohio

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Mileage reimbursement per company expense reimbursement policy