Care Planner – Behavioral Health

CVS Health

. Provide comprehensive support and service to behavioral health clinical teams .

Posted 11/3/2026full-timeRemote • Pennsylvania • United StatesJuniorMid-Level💰 $21 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Behavioral Health care and Customer Service, with a strong focus on member engagement and operational efficiency. Proficient in navigating multiple systems and facilitating access to mental health resources and managed care programs.

Highest-signal resume keywords

Behavioral Health Care ExperienceCustomer Service ExperienceManaged Care ExperienceBilingual SkillsComputer Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient Progress TrackingTreatment Plan AdherenceOutreach CoordinationService Location AssistanceDischarge VerificationAuthorization ProcessingProgram Efficiency ImprovementCommunity Resource SearchTransition of Care HandlingQuality Care Delivery

Soft Skills

Communication SkillsInterpersonal SkillsOrganizational SkillsProblem-Solving SkillsTeam Collaboration

Tools & Technologies

Computer Systems NavigationTelecommunication ToolsData Entry SoftwareInternet Access

Certifications & Qualifications

Associates Degree

Industry Keywords

Mental Health BenefitsSubstance Abuse ResourcesCommunity Treatment ResourcesManaged Care ProgramsAetna Policies and Procedures

About the role

Key responsibilities & impact

Provide comprehensive support and service to behavioral health clinical teams
Support member engagement and facilitate delivery of appropriate quality care
Improve program and operational efficiency involving clinical issues
Conduct outreach to members about specialty programs and solicit participation
Assist members in locating services and facilitate follow-up calls
Collect information on patient progress and adherence to treatment plans
Provide information about mental health and substance abuse benefits, community treatment resources, managed care programs, and Aetna policies and procedures
Work closely with clinicians to support healthy member outcomes
Conduct provider and community resource searches
Handle Transition of Care requests
Execute letters of agreement with non-par providers
Obtain discharge verifications and non-complex authorizations
Perform work involving extended sitting, telephone conversations, and computer typing

Requirements

What you’ll need

2 years Behavioral Health care experience
1+ years Customer Service experience
Proficiency with computer skills, including navigating multiple systems and keyboarding
Wired residential broadband service with internet speeds of at least 25 mbps/3mbps
Associates Degree OR equivalent combination of education and experience
Schedule: Monday–Friday, 8:00am–4:30pm in the employee's time zone
Bilingual skills preferred, preferably Spanish, but any language is considered
Previous Managed Care experience preferred
Psychology or Social Services experience preferred

Benefits

Comp & perks

Partial reimbursement of residential broadband service may be available for some candidates
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility