Case Management Analyst – Field

CVS Health

. Coordinate care to support optimal member health outcomes .

Posted 9/28/2026full-timeRemote • Florida • United StatesJunior💰 $21 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in care coordination, case management, and member engagement, with a strong focus on developing effective care plans and ensuring compliance with regulatory standards. Proficient in bilingual communication and skilled in using care management tools for data analysis and risk assessment.

Highest-signal resume keywords

Care CoordinationCase ManagementBilingual CommunicationData AnalysisRegulatory Compliance

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care Management ToolsData AnalysisDischarge PlanningManaged Care ExperienceMicrosoft Office SuiteBehavioral Health KnowledgeLong-Term Care ExperienceCare Plan DevelopmentMotivational TechniquesQuality Management Guidelines

Soft Skills

MultitaskingPrioritizationAdaptabilityAdvanced CommunicationCoaching

Certifications & Qualifications

Bachelor’s Degree in Behavioral HealthMaster’s Level Clinician (Non-Licensed)

Industry Keywords

Member EngagementHealthcare ServicesQuality of CareHealth OutcomesBehavioral HealthHuman ServicesPsychologySocial WorkMarriage and Family CounselingCompliance Standards

About the role

Key responsibilities & impact

Coordinate care to support optimal member health outcomes
Provide education and facilitate access to appropriate healthcare services
Use care management tools and data analysis to assess member needs and identify risks
Develop and implement effective care plans
Collaborate with internal teams, providers, and external resources to address barriers
Improve quality of care and ensure services align with member benefits
Promote member engagement, informed decision-making, and healthy behavior changes through communication, coaching, and motivational techniques
Monitor care plan progress
Document activities
Ensure compliance with regulatory standards, company policies, and quality management guidelines

Requirements

What you’ll need

Must have reliable transportation and be willing/able to travel up to 75% of the time
Must reside in Brandon/Riverview & Surrounding Areas, Florida
At least 1 year in a behavioral health or long-term care setting
Proficiency in Microsoft Office Suite as well as computer use
Bilingual (English & Spanish): Required
Must successfully pass both verbal and written language assessments
Experience in discharge planning, case management, or managed care (MCO)
Strong ability to multitask, prioritize, and adapt in a fast-paced environment
Advanced communication skills in both English and Spanish (verbal and written)
Bachelor’s Degree or non-licensed Master’s level clinician required
Degree to be in behavioral health, human services (psychology, social work, marriage and family counseling)

Benefits

Comp & perks

New Hire Bonus Available
Mileage is reimbursed per company policy
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being