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Case Management Coordinator
CVS Health. Work with contracted providers in Phoenix, Arizona .
Posted 10/6/2026full-timePhoenix • Arizona • United StatesJuniorMid-Level💰 $21 - $41 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in case management processes, behavioral health evaluations, and member engagement strategies. Proficient in coordinating care plans and ensuring compliance with regulatory and accreditation standards.
Highest-signal resume keywords
Case ManagementBehavioral Health ExperienceMotivational InterviewingManaged Care ExperienceDischarge Planning
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case Management ProcessesComprehensive EvaluationsCare Plan CoordinationQuality-of-Care Issue IdentificationReferral Management
Soft Skills
Member EngagementCoachingCommunicationNegotiationProblem Solving
Certifications & Qualifications
Bachelor's DegreeNon-Licensed Master’s Level Clinician
Industry Keywords
Behavioral HealthHealthcare Decision-MakingAccreditation ComplianceHigh-Risk Factor IdentificationMaricopa County
About the role
Key responsibilities & impact- Work with contracted providers in Phoenix, Arizona
- Conduct comprehensive evaluations of referred members’ needs and eligibility
- Recommend approaches to case resolution and meeting member needs
- Identify high-risk factors and service needs and make appropriate referrals
- Coordinate and implement assigned care plan activities and monitor progress
- Present cases at case conferences for multidisciplinary review
- Identify and escalate quality-of-care issues
- Negotiate appropriate options and services for members
- Use motivational interviewing to promote member engagement and healthy behavior changes
- Provide coaching, information, and support for independent medical and healthy lifestyle choices
- Help members participate in healthcare decision-making with providers
- Apply case management processes in compliance with regulatory, accreditation, and company guidelines
Requirements
What you’ll need- 2+ years of experience in behavioral health
- Must reside in Maricopa County, Arizona
- Ability to travel to providers’ offices up to 25% of the time within Phoenix, Arizona
- Bachelor's degree
- Case management and discharge planning experience preferred
- Managed Care experience preferred
- Non-licensed Master’s level clinician preferred
Benefits
Comp & perks- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility