Case Management Coordinator – Field

CVS Health

. Conduct comprehensive evaluations of members’ needs and eligibility using care management tools and information/data review .

Posted 10/28/2026full-timeNew Lenox • Illinois • United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in case management and quality management processes, with a strong focus on behavioral health and social services. Proficient in electronic documentation and Microsoft Office applications, while effectively engaging members through motivational interviewing and coaching.

Highest-signal resume keywords

Case Management ExperienceBehavioral Health ExpertiseElectronic Documentation ProficiencyMicrosoft Office ApplicationsManaged Care Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care Management ToolsBenefit Plan EvaluationCrisis InterventionQuality-of-Care Issue IdentificationMotivational InterviewingCoaching SkillsDischarge PlanningRegulatory ComplianceData ReviewReferral Coordination

Soft Skills

Influencing SkillsCommunication SkillsTeam CollaborationPeer MentoringProblem-Solving Skills

Certifications & Qualifications

Bachelor's Degree in Behavioral HealthMaster's-Level Clinician (Non-Licensed)

Industry Keywords

Social ServicesHealthcare Decision-MakingLifestyle ChangesAppointment SchedulingMember Engagement

About the role

Key responsibilities & impact

Conduct comprehensive evaluations of members’ needs and eligibility using care management tools and information/data review
Evaluate benefit plans and available internal and external programs/services to recommend case-resolution approaches
Identify high-risk factors and service needs and make appropriate referrals to clinical case management or crisis intervention
Coordinate and implement assigned care plan activities and monitor care plan progress
Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers to care goals
Present cases at multidisciplinary case conferences
Identify and escalate quality-of-care issues through established channels
Negotiate appropriate options and services to meet members’ benefits and healthcare needs
Use influencing and motivational interviewing skills to engage members and promote lifestyle/behavior changes
Provide coaching, information, and support for independent medical and healthy-lifestyle choices
Help members participate knowledgeably with providers in healthcare decision-making
Apply case management and quality management processes in compliance with regulatory, accreditation, and company guidelines
Participate in team meetings and provide peer mentoring/training
Facilitate appointment scheduling and assist members with accessing benefits and education

Requirements

What you’ll need

Candidate must reside in Will County, Illinois
Must be willing and able to travel 50–75% of the time in Will County and surrounding areas
Reliable transportation required
2+ years of experience in behavioral health, social services, or an appropriate related field equivalent to the program focus
2+ years of electronic documentation experience
2+ years of experience with Microsoft Office applications
Bachelor's degree or non-licensed master's-level clinician required
Degree must be in behavioral health or human services, such as psychology, social work, marriage and family therapy, or counseling
Case management and discharge planning experience preferred
Managed Care experience preferred
Must have a dedicated workspace free of interruptions
Dependents must have separate care arrangements during work hours

Benefits

Comp & perks

Mileage is reimbursed per company expense reimbursement policy
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being