Case Management Coordinator – Field

CVS Health

. Conduct comprehensive evaluations of referred members’ needs and eligibility .

Posted 9/29/2026full-timeOhio • United StatesJuniorMid-Level💰 $21 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and behavioral health, with a strong focus on coordinating care plans, engaging families, and navigating community resources. Proficient in motivational interviewing and culturally competent practices to support children's mental health and well-being.

Highest-signal resume keywords

Case ManagementBehavioral Health ExperienceMotivational InterviewingCommunity Resource NavigationCultural Competence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management ProcessesBehavioral Health EvaluationCare Plan CoordinationQuality ManagementChild and Family CounselingCrisis InterventionData AnalysisRegulatory ComplianceCommunity-Based ServicesFamily Systems Knowledge

Soft Skills

CommunicationCollaborationCoachingProblem-SolvingNegotiation

Tools & Technologies

MS Office SuiteOutlookWordExcelSharePoint

Industry Keywords

Children's Mental HealthChild WelfareDevelopmental DisabilitiesJuvenile JusticePublic Sector Human ServicesHealthcare Decision-MakingOhio Delivery SystemsQuality of Care IssuesMultidisciplinary ReviewFamily/Caregiver Support

About the role

Key responsibilities & impact

Conduct comprehensive evaluations of referred members’ needs and eligibility
Evaluate benefit plans and internal and external programs/services
Identify high-risk factors and service needs and make appropriate referrals
Coordinate and implement assigned care plan activities and monitor progress
Consult with case managers, supervisors, Medical Directors, and health/behavioral health programs to overcome care barriers
Present cases at case conferences for multidisciplinary review
Collaborate with members’ Child and Family Teams
Identify and escalate quality-of-care issues
Negotiate appropriate options and services to meet member benefits and healthcare needs
Use motivational interviewing to maximize member engagement and promote healthy behavior changes
Provide coaching, information, and support for independent medical and healthy lifestyle choices
Help members participate knowledgeably in healthcare decision-making with providers
Serve as a single point of contact and remediate immediate gaps in care and access
Use case management and quality management processes in compliance with regulatory, accreditation, and company requirements

Requirements

What you’ll need

Bachelor’s degree or non-licensed master level clinician required
2+ years of experience in behavioral health, social services, or human services
2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth and their family/caregivers
2+ years of experience in family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development
2+ years of experience with Ohio delivery systems, including local community networks and resources
Must reside in Ohio
Willing and able to travel within the assigned region up to 50% of the time
Some travel to the New Albany office may be required for trainings/meetings
Reliable transportation required
Willing and able to work beyond core business hours of Monday-Friday, 8am-5pm, as needed
Clinically and culturally competent/responsive with training and experience necessary to manage complex cases in the community across child-serving systems

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
Mileage reimbursed per company expense reimbursement policy