Case Management Coordinator, Field

CVS Health

. Manage complex cases in the community across child-serving systems .

Posted 9/29/2026full-timeCleveland • Ohio • United StatesJuniorMid-Level💰 $21 - $41 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management and quality management processes, ensuring compliance with regulatory and accreditation standards while effectively coordinating care for children and families. Proficient in motivational interviewing and community-based service delivery, with a strong focus on member engagement and support for healthcare decisions.

Highest-signal resume keywords

Case ManagementBehavioral Health ExperienceMotivational InterviewingCommunity-Based ServicesOhio Delivery Systems

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Comprehensive EvaluationsCare Plan CoordinationQuality-of-Care Issue IdentificationBenefit Plan EvaluationChild and Family CounselingMulti-System NavigationMS Office SuiteChild ProtectionChild DevelopmentFamily Systems Knowledge

Soft Skills

CollaborationCoachingCommunicationNegotiationProblem-Solving

Tools & Technologies

MS Office SuiteSharePointPersonal Computers

Industry Keywords

Child WelfareDevelopmental DisabilitiesJuvenile JusticePublic Sector Human ServicesCommunity Systems

About the role

Key responsibilities & impact

Manage complex cases in the community across child-serving systems
Conduct comprehensive evaluations of referred members’ needs and eligibility
Evaluate benefit plans and internal and external programs/services
Identify high-risk factors and service needs and make appropriate referrals
Coordinate and implement assigned care plan activities
Monitor care plan progress
Consult with case managers, supervisors, Medical Directors, and health/behavioral health programs to overcome barriers
Present cases at case conferences for multidisciplinary review
Collaborate with members’ Child and Family Teams
Identify and escalate quality-of-care issues
Negotiate appropriate options and services to meet members’ benefits and healthcare needs
Use motivational interviewing to promote member engagement and behavior change
Provide coaching, information, and support for independent medical and healthy lifestyle choices
Help members participate knowledgeably in healthcare decisions with providers
Serve as a single point of contact and remediate immediate gaps in care and access
Apply case management and quality management processes in compliance with regulatory, accreditation, and company requirements

Requirements

What you’ll need

Bachelor’s degree or non-licensed master level clinician required
2+ years of experience in behavioral health, social services, or human services
2+ years of experience with personal computers, keyboard and multi-system navigation, and MS Office Suite applications (Outlook, Word, Excel, SharePoint)
2+ years of experience in children's mental health, child welfare, developmental disabilities, juvenile justice, or a public sector human services or behavioral health care field, providing community-based services to children and youth and their family/caregivers
2+ years of experience in family systems, community systems and resources, case management, child and family counseling/therapy, child protection, or child development
2+ years of experience with Ohio delivery systems, including local community networks and resources
Willing and able to travel within the assigned region up to 50% of the time
Reliable transportation required
Willing and able to work beyond Monday-Friday, 8am-5pm, as needed
Must reside in Ohio
Candidate will reside in Marion, Crawford, Sandusky, Summit, Cuyahoga, Portage, Geauga, Lake, Ashtabula, Stark, or Belmont County

Benefits

Comp & perks

CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
Mileage reimbursement per company expense reimbursement policy