Case Management Coordinator – Field

CVS Health

. Collaborate and inform the case management process .

Posted 10/1/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management processes, including member engagement, benefit access, and healthcare outcome facilitation. Proficient in using care management tools and electronic documentation to support behavioral health and social services.

Highest-signal resume keywords

Case Management ExperienceBehavioral Health ExpertiseElectronic Documentation ProficiencyMicrosoft Office ApplicationsBachelor's Degree in Behavioral Health

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Care ManagementBenefit EvaluationCrisis InterventionQuality Management ProcessesDischarge PlanningMotivational InterviewingAppointment SchedulingMember CoachingHealthcare Decision-MakingHigh-Risk Factor Identification

Soft Skills

CollaborationInfluencing SkillsPeer MentoringCommunicationTeam Engagement

Industry Keywords

Managed CareSocial ServicesHuman ServicesHealthcare OutcomesRegulatory Compliance

About the role

Key responsibilities & impact

Collaborate and inform the case management process
Facilitate appropriate healthcare outcomes for members
Assist with appointment scheduling
Identify and assist members with accessing benefits and education using care management tools and resources
Evaluate members' needs, eligibility, benefit plans, and available programs or services
Identify high-risk factors and service needs and refer to clinical case management or crisis intervention as appropriate
Coordinate and implement assigned care plan activities and monitor progress
Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers
Present cases at case conferences for multidisciplinary review
Identify and escalate quality-of-care issues
Negotiate appropriate options and services for members' benefits and healthcare needs
Use influencing and motivational interviewing skills to promote member engagement and behavior changes
Provide coaching, information, and support for independent medical and healthy lifestyle choices
Engage in team meetings and provide peer mentoring/training
Help members participate knowledgeably in healthcare decision-making
Use case management and quality management processes in compliance with regulatory, accreditation, and company requirements

Requirements

What you’ll need

2+ years experience in Behavioral Health, Social Services or appropriate related field equivalent to program focus
Must be willing and able to travel 50-75% of the time in DuPage, Kane, DeKalb, Kendall Counties, Illinois
Reliable transportation required
Must have 2+ years of experience of electronic documentation experience and Microsoft Office applications
Case management and discharge planning experience preferred
Managed Care experience preferred
Bachelor's degree or non-licensed master level clinician required
Degree must be in Behavioral Health or Human Services (Psychology, Social Work, Marriage and Family therapy, Counseling)

Benefits

Comp & perks

Mileage is reimbursed per our company expense reimbursement policy
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility
CVS Health bonus, commission or short-term incentive program in addition to base pay range