Case Management Coordinator – Field

CVS Health

. Facilitate appropriate healthcare outcomes for members through appointment scheduling, benefits access, and member education .

Posted 9/24/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $21 - $45 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in case management, member education, and behavioral health, with a strong focus on coordinating care plans and engaging members in healthcare decision-making. Proficient in electronic documentation and Microsoft Office applications, ensuring compliance with regulatory and accreditation standards.

Highest-signal resume keywords

Case Management ExperienceBehavioral Health ExpertiseElectronic Documentation ProficiencyMicrosoft Office ApplicationsManaged Care Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Appointment SchedulingBenefits AccessMember EducationCare Plan CoordinationQuality Management ProcessesCrisis InterventionMotivational InterviewingCoachingDischarge PlanningHigh-Risk Factor Identification

Soft Skills

Influencing SkillsPeer MentoringTeam CollaborationCommunication SkillsProblem-Solving

Certifications & Qualifications

Bachelor's Degree in Behavioral HealthMaster's Level Clinician (Non-Licensed)

Industry Keywords

Healthcare OutcomesMember EngagementRegulatory ComplianceAccreditation StandardsSocial Services

About the role

Key responsibilities & impact

Facilitate appropriate healthcare outcomes for members through appointment scheduling, benefits access, and member education
Evaluate member needs, eligibility, benefit plans, and available programs or services
Identify high-risk factors and service needs, with referral to clinical case management or crisis intervention as appropriate
Coordinate assigned care plan activities and monitor care plan progress
Consult with case managers, supervisors, Medical Directors, and other health programs to overcome barriers
Present cases at case conferences for multidisciplinary review
Identify and escalate quality-of-care issues
Negotiate appropriate options and services for members
Use influencing and motivational interviewing skills to engage members and promote lifestyle or behavior changes
Provide coaching, information, and support for independent medical and healthy lifestyle choices
Participate in team meetings and provide peer mentoring/training
Help members participate knowledgeably in healthcare decision-making
Use case management and quality management processes in compliance with regulatory, accreditation, and company guidelines

Requirements

What you’ll need

2+ years experience in behavioral health, social services or appropriate related field equivalent to program focus
Must be willing and able to travel 50-75% of the time in the Metro East area of IL
Reliable transportation required
Must have 2+ years of experience of electronic documentation experience and Microsoft Office applications
Bachelor's degree or non-licensed master level clinician required, with either degree in behavioral health or human services (psychology, social work, marriage and family therapy, counseling)
Case management and discharge planning experience preferred
Managed Care experience preferred

Benefits

Comp & perks

Mileage is reimbursed per our company expense reimbursement policy
CVS Health bonus, commission or short-term incentive program in addition to base pay
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being, based on eligibility