Case Manager, Behavioral Health – LCSW or LCPC

CVS Health

. Conduct comprehensive assessments of referred members’ needs and eligibility .

Posted 10/14/2026full-timeChicago • Illinois • United StatesMid-LevelSenior💰 $66,575 - $142,576 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in clinical assessment, case management, and crisis intervention, with a strong focus on member engagement and collaboration with healthcare providers. Proficient in applying clinical criteria and regulatory standards to develop and monitor comprehensive care plans.

Highest-signal resume keywords

Clinical AssessmentCrisis InterventionCase ManagementBehavioral HealthLCSW or LCPC Certification

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Clinical JudgmentMotivational InterviewingData AnalysisCare Plan DevelopmentQuality Management Processes

Soft Skills

Effective CommunicationOrganizational SkillsInterpersonal SkillsAnalytical SkillsProblem-Solving Skills

Tools & Technologies

MS WordExcelOutlookPowerPointProprietary Applications

Certifications & Qualifications

LCSWLCPCCertified Case Manager

Industry Keywords

Behavioral HealthHome Health Care CoordinationDischarge PlanningRegulatory StandardsAccreditation

About the role

Key responsibilities & impact

Conduct comprehensive assessments of referred members’ needs and eligibility
Determine case-resolution approaches using benefit-plan information and available programs/services
Apply clinical judgment to reduce risk factors and address complex clinical indicators
Perform crisis intervention for members experiencing behavioral health or medical crises
Refer members to appropriate clinical providers and provide crisis follow-up
Apply and interpret clinical criteria, guidelines, case-management plans, policies, procedures, and regulatory standards
Consult with supervisors, Medical Directors, and other programs to overcome barriers
Present cases at multidisciplinary case conferences
Identify and escalate quality-of-care issues
Influence appropriate member care through communication with medical and behavioral health professionals
Use motivational interviewing to promote member engagement and lifestyle/behavior changes
Provide coaching, information, and support for independent healthcare and lifestyle decisions
Help members participate in healthcare decision-making with providers
Analyze utilization, self-report, and clinical data to identify comprehensive member needs
Develop and monitor plans of care collaboratively with members and care teams
Use case-management and quality-management processes in compliance with regulatory, accreditation, and company requirements
Travel in Southloop, Chinatown, and surrounding areas as a field case manager

Requirements

What you’ll need

Must reside in Illinois
3-5 years clinical practical experience
2-3 years CM, discharge planning and/or home health care coordination experience
Confidence working at home/independent thinker, using tools to collaborate and connect with teams virtually
Must possess reliable transportation
Willing and able to travel up to 50-75% in Southloop, Chinatown and surrounding areas
Excellent analytical and problem-solving skills
Effective communications, organizational, and interpersonal skills
Ability to work independently
Proficiency with MS Word, Excel, Outlook, PowerPoint, and proprietary applications
Efficient computer skills, including navigating multiple systems and keyboarding
Master’s Degree in Behavioral/Mental Health or related field
LCSW or LCPC in the state of Illinois
Certified Case Manager is preferred
Bilingual is preferred

Benefits

Comp & perks

Mileage is reimbursed per our company expense reimbursement policy
Comprehensive benefits package
Medical coverage
Dental coverage
Vision coverage
Paid time off
Retirement savings options
Wellness programs
Other resources supporting physical, emotional, and financial well-being
CVS Health bonus, commission or short-term incentive program eligibility