Case Manager, Registered Nurse

CVS Health

. Assess, plan, implement, and coordinate member care telephonically and/or virtually .

Posted 10/5/2026full-timeRemote • Arizona • United StatesMid-LevelSenior💰 $60,522 - $129,615 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in telephonic and virtual member care coordination, developing individualized care plans, and applying clinical judgment to manage complex health conditions. Proficient in using technology for member engagement and case management while ensuring compliance with HIPAA guidelines.

Highest-signal resume keywords

Active RN License3+ Years Acute Care RN ExperienceCertified Case Manager (CCM)Case Management ExperienceMicrosoft Office 365 Proficiency

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Care Plan DevelopmentClinical JudgmentMotivational InterviewingCase ManagementTechnical TroubleshootingEHR Portal UsageVPN UsageInternet Speed ManagementMember EngagementHealth Outcome Improvement

Soft Skills

Customer Service SkillsCommunication SkillsOpenness to LearningCollaboration SkillsProblem-Solving Skills

Tools & Technologies

Microsoft Office 365Google WorkspaceVPNEHR PortalsTelehealth Platforms

Certifications & Qualifications

Active RN LicenseCertified Case Manager (CCM)Compact RN License

Industry Keywords

Telephonic Care CoordinationHealth OutcomesHIPAA ComplianceAcute CareCommunity Resources

About the role

Key responsibilities & impact

Assess, plan, implement, and coordinate member care telephonically and/or virtually
Develop individualized care plans and wellness strategies
Identify clinical and social barriers to health outcomes
Connect members with programs, benefits, and community resources
Apply clinical judgment to manage complex health conditions and reduce risk factors
Engage members using communication and motivational interviewing techniques
Work in a queue-like setting
Work Monday-Friday, 9:00 AM-5:30 PM EST
Participate in occasional on-call weekends and holidays on a volunteer basis
Collaborate with members, providers, and care teams to improve outcomes

Requirements

What you’ll need

Active, unrestricted RN license in your state of residence
Willingness to obtain additional state licenses
3+ years of acute care RN experience
Associate Degree in nursing
Comfortable working with multiple computer applications and monitors
Compact RN license preferred
BSN preferred
1+ year of case management experience preferred
Certified Case Manager (CCM) certification preferred
Strong customer service and member engagement skills
Excellent phone-based communication skills
Direct/hardwired internet connection to a modem/router within 7 feet of the computer
Minimum internet speed of 25 Mbps download and 3 Mbps upload
WiFi and satellite internet are not permitted
Quiet, secure, private designated home workspace compliant with CVS Health and HIPAA guidelines
Ability to work within the state and city where currently residing
Experience with Microsoft Office 365 or similar Google Workspace applications
Ability to use VPN and EHR portals
Ability to manage strong passwords and recognize suspicious emails or links
Ability to troubleshoot common technical issues
Openness to learning new skills
Less than 5% travel for meetings, training, or licensure requirements

Benefits

Comp & perks

Company-paid additional state licensure
Company-provided equipment (keyboard, monitor, computer, headset, etc.)
Medical, dental, and vision coverage
Paid time off
Retirement savings options
Wellness programs
CVS Health bonus, commission or short-term incentive program eligibility
100% remote work
Collaborative, mission-driven healthcare environment